Epiphany Thomas Email & Phone Number

United States

▪ Provide excellent customer support by answering questions regarding the Brightree application and its extended services in a friendly, effective, and efficient manner▪ Diagnose and resolve basic and complex customer questions/needs over the telephone or through electronic communication▪ Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions▪ Ability to document new issues, FAQs, and resolutions for a robust knowledge base.▪ Identify critical issues that may impact all clients, provide proactive communications, product fixes and subsequent uploads▪ Track and document inbound support requests and ensure proper notation of customer problems and issues▪ Stay abreast of current technology in products, design changes, and new product offered

Tampa, Florida, United States

Inventory management: ensure inventory is properly received, organized, and managed within the warehouse. Staff scheduling:ensure schedules for staff and drivers are full and backups available. Employee and IC recruiting: ensured continual recruitment with effective interviewing and on boarding. Coaching: continual support of warehouse staff on training initiatives to improve efficiency. Customer service: provide customers with an experience of support and excellence in service for their needs.

Tampa, Florida

Oversight of all departments when MOD. Create employee schedules. Book birthday parties and up sell all amenities of the park. Provide WOW customer service. Record inventory. Intermediate in POS system and reports.