- Serving as the first line of support to clients, determining future product developments, providing application demos, customisations, and product consultations.- Discussing new features with clients and gathering feedback about issues, bugs, and potential improvements in the application.- Reviewing application requirements and designing interfaces based on industry standards to ensure compatibility with existing applications.- Creating robust User Stories and detailed acceptance criteria for projects.- Working within an Agile team and Scrum using Jira and Confluence for project management.- Identifying web-based user interactions and developing highly responsive user interface components using React concepts.- Executing testing and implementing Responsive Web Design principles.- Troubleshooting interface software, debugging application code to enhance functionality and performance.- Implementing assignment projects utilizing React, Angular, Bootstrap, HTML, CSS, JavaScript, and Contentful CMS.- Mentoring newly hired team members.

- Developed a self-assessment application for schools to evaluate diversity, equity, and inclusion efforts.- Built a secure web platform with Next.js and Supabase for seamless authentication and efficient database management.

- Providing first tier troubleshooting and technical support to clients remotely and in person with the company’s client application system.- Maintaining and monitoring data in the various information management systems to ensure timely, accurate decision-making and to appropriately manage client expectations. - Mentoring new starters in the team, creating and delivering induction programs.

Providing client service support across London offices with registration and payments procedures for auctions and online sale platforms.