Patrick is a Senior Director of Consulting with the Cognizant Life Sciences Business Unit, one of the largest and fastest growing business units of Cognizant (NASDAQ: CTSH). Across management consulting and industry leadership, Patrick brings more than 25 years of experience within the medical devices, pharma life sciences, and technology industries and has been involved with numerous Business, Digital, and Omni-Channel Customer Experience engagements for several leading and emerging companies. Patrick has executed management consulting work in multiple countries including US, Canada, Australia, Israel, France, Italy, Mexico, UK, Belgium, Ireland, India, and Singapore, engaging across various business functions and customer/patient value chain areas. Patrick's engagements include:- Global design and implementation of on-market preventive maintenance for medical device company- Customer adoption, journey, and retention improvement for medical diagnostic services/device company- Contact center Japan market entry strategy for top 2 global customer experience solutions provider- Strategy, digital transformation, omni channel adoption for $100M/3000FTE global services organization- Global services lead for multiple medical device M&A including large device, diagnostic, nutritionals leader- Service operating model for global dental imaging device and practice management solutions company- New business process improvement for field service management of global digital experience company- Multi-year global service transformation roadmap and plan for leading blood management company- Global complaints management and intake for large global medical device company- Service model review, strategy and value capture for global medical aesthetic device companyPatrick holds a Bachelor’s degree in Operations and Finance from the Eisenberg School at the University of Massachusetts at Amherst, and an MBA from the F.W. Olin Graduate Business School at Babson College.Specialties: Service Transformation, Digital Engagement and Transformation, Omni-Channel Customer Experience, Target Operating Model, Business and Service Strategy, Organization Redesign, Performance and Process Improvement, Organizational Change Management, Service Workforce Optimization, Software, XaaS, Field Service, Customer Support, Contact-Center, Complaints, Order Entry, Digital ‘always-on’ Customer Success, People-Process-Technology Value Alignment
Listed skills include Strategy, Professional Services, Management, Cross Functional Team Leadership, and 13 others.