Eric Pohlabel Email & Phone Number

Shelby, Oh, Us

New York, Ny, Us

New York, Ny, Us

Rochester, New York, Us

Pulaski, Virginia, Us

Dayton, Oh, Us

I currently work with users and management to design and implement enhancements for specified functional areas of our Salesforce.com org, and conduct regular application review sessions among both users and management. I manage the data relationships and flows within the CRM system, ensure data quality while performing periodic data maintenance, and monitor integrations to other systems or applications. I manage user security profiles within the functional area, workflow rules, and other system configuration options. I assist in the adoption and training of new end users on the application as well as training existing users on new features, efficiencies and best practices. I work with the developers and project managers in documenting requirements for enhancements to the system, provide input to senior management on solution options, and participate in testing of new enhancements and functionality in a sandbox environment prior to production releases and assist with deployments and rollout planning as needed. I also document and communicate all application related processes to other administrators, users and management. I function as a vendor manager for all third party developers.

Dayton, Oh, Us

Columbus, Ohio, Us

•Primarily responsible for leading and implementing the Salesforce.com platform for case management, ticket resolution, Knowledge creation, retention and delivery.•Responsible for the design, implementation, optimization, maintenance, and administration of the Technical Support Knowledgebase tool (SFDC) to facilitate knowledge content, case management, and usability.•Responsible for creating and disseminating analytics and reports to support required KPI’s and established business metrics•Support the Unlimited Edition Salesforce.com org of 40+ internal users and 475+ customer portal users•Responsible for the integrity, scrubbing, and upload of customer, field, and internal data (Apex Data Loader)•Perform ALL user maintenance including Permissions, Profiles, Roles, Page Layouts, Record Types, and other related functionality•Use a combination of Salesforce.com tools and MS Office suite to build reports and provide data analysis to various business units.•Promote continuous system improvement efforts and efficiency gains through the use of automated workflow alerts, field updates and tasking•Promote data integrity through proper validation rules and techniques.•Point of contact/ Project Manager for Salesforce.com and 3rd party vendors and developers.

AC power, precision cooling and monitoring products and services from Emerson Network Power ensure business critical continuity by helping optimize your data center infrastructure to reduce costs and deliver high availability.; As a Technical Support Engineer, I support our field personal by providing technical expertise in our call center, making site visits when necessary, documenting and tracking known issues, creating solutions to those issues, authoring methods of procedure and work instructions, working with engineering to verify equipment serviceability, acting as subject matter expert in new product development and maintaining our technical knowledgebase. Also responsible for equipment configuration, programming, set-up and other hardware and software based instruction. The Technical Support department is also responsible for "final review" for all product and service warranty issues. I am also a trained Lean/Six Sigma green belt (working toward Black belt) and project leader.

I provided call support for onsite troubleshooting and repair of DC Telecom power and monitoring equipment. All calls were logged and I was responsible for follow up and incident closure. I was also responsible for manual review, procedure and work instruction authoring and in-house upgrade and repair. I was also in charge of the RMA and warranty programs.Monitoring Engineer/ EF&I; As a field monitoring engineer it was my job to install, configure, program and maintain our DC monitoring systems. I was also integral to the design process as each system had a "custom build" that was customer specific. This design often included site survey and project management. Once installed, I often had remote access and would periodically update firmware and software or change programming parameters per customer needs. In many cases I was also responsible for the generation and organization of customer report delivery.

B.S, Management

A.S, Information Technology