Bilingual Support Associate
New York, New York, United States
• Taking ownership of customer issues and questions from inquiry to resolution.• Prioritizing and responding to support tickets, phone calls, emails, and internal messages on a dailybasis.• Approaching each customer interaction with a high sense of urgency, with immense care,empathy, patience, and professionalism.• Using excellent judgment to troubleshoot customer issues, identify paths forward, and clearly communicate solutions and how-to's.• Escalating complex technical bugs for investigation, and updating customers on developments andfixes throughout the process.• Taking a proactive approach to individual learning• Collaborating closely and professionally among my team and across all functional teams (Development, Product Management, and Sales) to ensure customer requests are handled in a timely manner.• Maintaining detailed notes of all trainings in CRM system, including feedback, observations, and recommendations. to ensure progress is recorded & communicated with appropriate stakeholders.• Post-sale account management for LatAm and North America.