Tomas Alarcon Email & Phone Number

New York, New York, United States

• Post-sale account management for LatAm and North America.
• Onboarding of new customers, preparing and conducting software training for property managers, building staff, residents, and board members on BuildingLink platform.
• Implementation of peripheral devices, companion apps and SaaS platform.

New York, New York, United States

• Taking ownership of customer issues and questions from inquiry to resolution.
• Prioritizing and responding to support tickets, phone calls, emails, and internal messages on a dailybasis.
• Approaching each customer interaction with a high sense of urgency, with immense care,empathy, patience, and professionalism.
• Using excellent judgment to troubleshoot customer issues, identify paths forward, and clearly communicate solutions and how-to's.
• Escalating complex technical bugs for investigation, and updating customers on developments andfixes throughout the process.
• Taking a proactive approach to individual learning

Amityville, New York, United States

• Facilitate the onboarding efforts for all new customers.
• Record all completed activities, interactions and campaigns (onboarding & nurture) in CRM database.
• Responsible for processing all inbound customer inquiries for new customers in an assigned territory.
• Ability to exhibit excellent company and product knowledge.
• Equipment and product troubleshooting and resolution.
• First backup for Customer Care in support of order processing, inbound customer inquiries.

Manhattan, New York, United States

Buenos Aires, Buenos Aires Province, Argentina

Buenos Aires, Buenos Aires Province, Argentina

Associate'S Degree, International Business/Trade/Commerce

High School Diploma, Accounting And Business/Management