Eppie Geoffrey Diva Email & Phone Number

• https://www.sophos.com/en-us/support/professional-services
• Working with Sophos Product and Service Stacks e.g., EDR, MDR, XDR, NDR, Sophos Central, Sophos Firewall, Email Advanced, etc.,
• Identifying customer needs by probing to fully understand business and technical requirements
• Completing the requirements based on what is stated from the Statement of Work and other technicalities.
• Preparing, maintaining, and submitting activity/progress reports and time recording/management reports in accordance with published procedures.
• Acting as a Sophos "ambassador" to the customer offering a white glove service.

Makati

• Handled Support via Phone, Chat, Mail and Tickets.
• Responsible in supporting VIP's of several organization.
• Handled escalated cases, incidents and/or requests.
• Coordinated and Collaborated with IT and Non-IT groups.
• Contributed Knowledge, Skills and Process Improvements through Knowledge Centered Service
• Facilitated mentorship, performed technical assessment and collaborated with different vendor's and/or service lines.

Manila

• Offer advance troubleshooting support for any hardware, software, mobile, network and operating system issues.
• Deploy and Manage Software Requests via SCCM Administration.
• Configure Group Policy requests to implement specific configurations for users and computers.
• Installation, configuration, troubleshooting and maintenance of any Applications including Office 2016, Visio and Project and other custom based application software.
• Second level of support via phone, email and chat and involves technical resources outside the knowledge base to ensure resolution for any related issues
• Support for VIPs, Priority Tickets and Escalated Requests.

Makati, Philippines

- Execute computer hardware installation, configuration and maintenance. - Maintain, configure and install some of the companies custom software applications.- Identifies, investigates and researches user questions and problems as well as isolating, and resolving information system issues.- Coordinate and contribute process improvements including.