Charlie Chen Email & Phone Number

Aurora, On, Ca

Greater Toronto Area, Canada

York, Ontario, Canada

- An expert role strives to provide an amazing customer experience by understanding customers' needs and inspiring them with the latest and greatest technology. - Act as client's personal account manager navigating options for appliances, home theatres, smart home automation, home office, and personal hobbies through unbias recommendations based on existing conditions of their home and achievable solutions. Everything is done in the comfort of their homes. - Making the dream home comes true. The client paints the dream to us and we simplify the technology to make the dream into reality. We coordinate closely between clients and their general contractors to ensure the complex technology is implemented in the most efficient and effective way. - We build relationships with clients, becoming the go-to person for all trusted technical advice. No question is too small and not all conversation has to be a transaction.

Aurora, Ontario, Canada

· Keyholder position assisting team lead to develop advisors to achieve performances goals. Mainly assisting team lead to supervise appliance and home solutions departments.· Review and develop monthly business report with team lead and make appropriate actionable deliverables for the team. Also make business plan for appliance department.· Track and resolve customer complaints and white good deliveries issues.· Cross trained and certified in different roles within the store. Enable myself to be agile in store and assist wherever and whenever is needed.· Certified Apple Master to advise customers the solution for the best experience with Apple ecosystem.

Aurora, Ontario, Canada

· Advise appropriate appliance solution and services to customer in store.· Cross trained and certified in multiple departments and familiarized in multiple product categories. Act as a customer's private consultant for all their in-home needs.· Maintained top 3 performers in store with the most NPS mentions for 4 months within a year time frame.· Proactive mindset to get tasks done before managers assigns the task. Actively seek for opportunities to learn and grow within the store and the company.

New Taipei City, Taiwan

· Sales project manager specialized in design and advise appropriate customized and tailored turnkey production solutions for pharmaceutical, bio-technology, and biosafety laboratory companies.· Consults with clients and takes a proactive approach to understanding their specific needs and translates these requirements into actionable business deliverables for the project team.· Acted as project lead; takes leadership and drives project progression, maintains oversight of key tasks, and ensures that challenging timelines are satisfied.· Detailed orientated and organized. Effectively maintains relationship and communication with internal manufacturing partners and external clients.· Over 2 years course of position, successfully introduced 5 new accounts and drove over 20 million euro of sales revenues among 6 turnkey projects.

Hsinchu County/City, Taiwan

· Managed 100+ retail channels in the northern Taiwan area. Including 4 major online and 3 big-box retailers in the country.· Consulted with and coached the retail channels to formulate strategies to boost sales of Kingston & HyperX products. Communicated market insights with marketing department for effective marketing campaign.· Review performance with country manager to propose plans for growth opportunities.· Acted as an efficient and an effective liaison between the distributor and retail channel.

Taipei City, Taiwan

· Promoted to this senior head-office role due to strong previous performance as a sales rep.· Held product ownership and main management responsibility for the support of cloud-based products to all direct multi-functional printer sales channels within the firm· Exceeded sales targets; on-boarded average of 30 clients a month for product trials, with 10 clients progressing into contracted rental customers.· Acted as the lead relationship manager for key client accounts; maintained excellent relationships through consistent and proactive tending to customer issues and requirements.· Conducted sales technique training sessions and lectures to related internal sales partners; assisted in the planning and execution of new product launches.· Performed Market analysis for cloud-based services; determined strategies for cold-calling prospective customers and sought out opportunities to gain further market share.

Taipei City, Taiwan

· Consistently out-performed sales targets; maintained an average of 110% of the specified target.· Provided clients and prospects with customized office automation equipment integration strategies and tailored complete printing solution proposals to suit specific requirements· Experienced in cold market prospecting; confident in approaching prospects and building relationships.· Maintained strong relationships with assigned book of clients; acted as the subject matter expert and a reliable business partner for clients with enterprise wide multi-functional printer requirements.

Taipei, Taiwan

· Responsible for foreign market expansion and development opportunities & strategies· Maintained existing international accounts and foreign agencies (outside of Taiwan)· Established and maintained a relationship with LG Korea - Television group· Prepared the necessary marketing tools and executed on the international marketing strategy for the firm.· Conducted technical report translation and regionalization tasks for foreign account documentation

Taipei, Taiwan

· Acted as a team builder; encouraged group discussion between the design and marketing teams.· Drove cost-benefit analysis for new and existing businesses cases; proposed design options based on a consultative and collaborative group discussion process.· Translated design ideas into 2D illustrations or 3D renderings; presented design concepts to external customers.· Developed marketing strategies for several cases in relation to architecture, interior, branding strategies and CIS.· Acted as a main contact point and maintained a public relationship between clients and company.

Bachelor'S Degree, Environmental Studies - Honours Of Planning W/ Sp. Urban Design

Activities and Societies: - President of KonJa (Konnichiwa Japan - Japanese Cultural Exchange) - Taiwanese Student Association.

Education record