Arpit Garg Email & Phone Number

Bengaluru, Ka, In

Gurugram, Haryana, India

• Specialize in CRM integration at BirdEye, enabling seamless data exchange and enhancing customer experience for clients using various CRM systems such as 𝐋𝐄𝐀𝐏, 𝐙𝐨𝐡𝐨, 𝐇𝐮𝐛𝐬𝐩𝐨𝐭, 𝐂𝐥𝐢𝐨, 𝐒𝐦𝐨𝐤𝐞𝐛𝐚𝐥𝐥, 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐅𝐮𝐬𝐢𝐨𝐧, 𝐑𝐄𝐗, 𝐀𝐜𝐜𝐞𝐥𝐨, 𝐐𝐮𝐢𝐜𝐤 𝐁𝐨𝐨𝐤𝐬 etc. Ensured data integrity by implementing adhering to various authorisation frameworks. • Implemented two-way synchronization for the appointment writeback integrations, facilitating the retrieval of appointments based on different statuses (e.g., confirm, cancel, etc.). Additionally, enabled the creation, cancellation, and confirmation of appointments from Birdeye to various third-party CRMs.• Design and develop native API and webhook based integrations with third-party CRMs as a key member of the integrations team.• Implemented a write-back framework for lead and customer experience (CX) score responses leveraging Kafka. Utilized subscription logic via hook-based REST APIs to seamlessly write lead information and CX scores from Birdeye to various applications through Kafka integration• Successfully led end-to-end development of new CRM integrations (e.g 𝐋𝐄𝐀𝐏, 𝐙𝐨𝐡𝐨, 𝐇𝐮𝐛𝐬𝐩𝐨𝐭, 𝐂𝐥𝐢𝐨, 𝐒𝐦𝐨𝐤𝐞𝐛𝐚𝐥𝐥, 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐅𝐮𝐬𝐢𝐨𝐧, 𝐑𝐄𝐗, 𝐀𝐜𝐜𝐞𝐥𝐨), evaluating APIs, resulting in the onboarding of multiple new customers and expanding the company’s client base.• Implemented REST, webhooks, event-driven systems, authorizations, and OAuth 2.0 to ensure efficient and secure integrations.• Utilized Java, Kafka, Redis and RESTful APIs to architect and implement scalable and reliable CRM integrations.• Collaborate with product teams to understand integration requirements and design efficient and scalable technical solutions.• Collaborate with cross-functional teams to ensure seamless integration and delivery of high-quality software solutions.• Always striving to improve my skills and knowledge in software engineering to deliver the best results.

Bengaluru, Karnataka, India

• Worked with 𝐆𝐨𝐨𝐠𝐥𝐞 for developing security tool named as "𝐆𝐨𝐨𝐠𝐥𝐞 𝐂𝐡𝐫𝐨𝐧𝐢𝐜𝐥𝐞", that is a SIEM (Security Information and Event Management) tool, which collects logs from various sources and parsed them to get structured data upon which signatures will be run to trigger security forensic alerts.• Chronicle is a cloud service, built as a specialized layer on top of core Google infrastructure, designed for enterprises to privately retain, analyze, and search the massive amounts of security and network telemetry they generate. Chronicle normalizes, indexes, correlates, and analyzes the data to provide instant analysis and context on risky activity. Chronicle provides following services: 1. Threat Investigation 2. Threat hunting and detection 3. Security Analytics • Developed RESTful APIs using Java 8, Spring Framework, Swagger. • Reduced cascading failures by implementing fallbacks and circuit breaker by Hystrix, Resilience4J.• Performed Unit testing using JUnit and Mockito to uncover bugs and troubleshoot issued prior to application launch.• Provided technical KT sessions to development team for various topics like Spring, Spring Boot, Java 8.• Hands on experience for debugging and fixing priority production bugs efficiently.• Responsible for creating rest APIs to create interaction between DAO layer and application layer.• Communication and Discussion with different teams for development.• Coding, development, bug fixing and support.• Direct interaction with business to gain more insight into functional requirements.• Understanding of the business requirements and specifications.

Bengaluru, Karnataka, India

I joined EPAM Systems as a Junior Software Engineer without any prior experience. I had a promising beginning involving training programs and workshops targeted for training freshers with Design principles, coding Practices, Agile methodologies and Team Collaboration.

Hyderabad, Telangana, India

Gurugram, Haryana, India

Meerut, Uttar Pradesh, India

Internship in Website Designing with title project of Designing the News Portal

Bachelor Of Technology - Btech, Computer Science, 9.1

Intermediate, Pcm, 8.2

High School, Pcm, 8.8