Edwin Ray Email & Phone Number

Charlotte, North Carolina, United States

• Efficiently unload grocery freight shipments to maintain store inventory levels.• Coordinate with team members to ensure smooth workflow and task delegation.• Delegate responsibilities effectively to ensure timely completion of tasks.• Ensure backstock is organized and handled according to company standards.• Maintain cleanliness and organization in the grocery department.• Provide excellent customer service by assisting with inquiries and locating products.• Monitor inventory levels and assist with restocking shelves as needed.• Train and mentor new team members to enhance productivity and performance.• Collaborate with department and evening management to implement strategies for improving department efficiency and customer satisfaction.

Matthews, North Carolina, United States

• Refer unresolved customer grievances to designated departments for further investigation.• Determine charges for services requested, collect deposits or payments or arrange for billing.• Contact customers to respond to inquiries or other related experiences that may require follow-up• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.• Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.• Check to ensure that appropriate changes were made to resolve customers' problems.• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.• Gained a familiarity with various Microsoft Office/365 platforms, as well as Workday and Salesforce.

United States

• Masterfully navigated warehouse environment in compliance with safety standards while fulfilling orders in a quick and timely manner• Operated Powered Equipment to obtain and fulfill orders.• Completed optional course to obtain official forklift certification

United States

• Followed general safety procedures and policies while performing daily tasks.• Monitored customer traffic entering and exiting the store.• Monitored facility compliance to Loss Prevention standards.• Maintained system knowledge of Case Management Applications.• Assisted other AP Associates with recovery of stolen merchandise.• Represented the company's interests with local, state, and federal law enforcement.• Gave consistent, timely, and accurate information and found answers when unsure.

Charlotte, North Carolina, United States

• Identified potential project risks and developed mitigation strategies.• Communicated facility programs and organized community events with employees (e.g panels/conferences)• Exhibited a high degree of professionalism and commitment to our entertainment projects.• Provided superior services in the field of entertainment/voice-over• Supervised overall operation of the office facility with included key-holder duties.• Provided day-to-day leadership and oversight to a team of audio engineers and voice actors both in-person and digitally.• Managed video content uploaded to YouTube channel (Something Witty Entertainment), alongside coordinating pay from advertisements and YouTube Partner Program.

Charlotte, North Carolina, United States

• Script Analysis & Direction: Analyzed scripts, guided actors for authentic and engaging character portrayals.• Talent Selection & Collaboration: Choose voice actors, collaborate with creative team to ensure quality of stories written and portrayed by the actors.• Sound Design & Quality: Enhanced audio with sound effects and music, checked for errors and tweaked for events when necessary.• Technical Expertise: Applied vivid understanding of audio programs from the likes of Adobe and more common platforms such as Audacity.• Efficient File Management: Organized audio files for streamlined collaboration while making use of platforms such as Microsoft Teams, and social platforms such as Discord, Skype, Reddit, and Instagram.

United States

Performed various roles while collaborating with other talent to coordinate excellent delivery of content written up by our directors.

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

High School Diploma, High School/Secondary Diplomas And Certificates, 9-12