Eram D. Email & Phone Number

• Improve inefficiencies through continuous improvement with four direct reports and 30 indirect reports. Reportdirectly to the CHRO.• Lead, support, and develop HRBP’s and HR Analysts to support the agency in tactical and strategic goals throughaccountability, transparency, and collaboration; indirectly manage and guide 30 Administrative Services Officers on HR programs and practices to improve agency performance.• Advise managers and executive leaders on problem-solving, and gap analysis; find and recommend solutions for personnel issues; develop strategies using trend analysis and metrics to influence leadership; partner withleaders on performance management and employee engagement.• Ensure compliance with Federal/State laws and interpret HR polices and Arizona Personnel Rules and statutes;conduct salary and job analysis to maintain equity; stay on top of industry trends.• Conduct administrative investigations; collaborate with leaders on progressive discipline processes.

• Formed and implemented monthly, quarterly, and annual department goals that aligned with the agency mission and vision; led annual planning cycles; defined how trainers would be evaluated.• Recruited and hired employees; completed job requisitions, wrote job descriptions, determined where to advertise job openings, wrote interview questions for phone screens, first-round, and second- round interviews, scheduled panel interviews, and conducted interviews.• Provided confidential guidance and supported all levels of leadership on a variety of HR issues including conflict resolution, employee morale, career planning, promotions, employee engagement, behavioral issues, performance issues, corrective action, demotions, and disciplinary action; provided tools and resources to make improvements and increase skill-sets; recommended solutions to supervisors and executive leadership with individualized coaching plans; partnered with employees and supervisors to problem-solve complex HR situations to find the best solution.• Planned, designed, and created training and leadership programs; evaluated the effectiveness of training programs; created new training initiatives based on current trends and employee needs.• Developed best practices for various Human Resources functions including the hiring process, training and developing staff, managing difficult conversations, and creating a talent bench.• Created and conducted quarterly and annual customer and employee surveys to drive performance and change; engaged with executive leaders to create and carry out plans to improve employee satisfaction; conducted needs/gap analysis.• Conducted team building activities to aid teams with communication, problem-solving, and conflict management skills; conducted training through a variety of delivery methods.

Phoenix, Az

• Drove new initiatives for stores; partnered with departments to support learning and development, talent management, and continuous improvement; recommended new strategies to HR.• Collaborated with business leaders to develop programs essential for employee growth and success;cultivated standard operating procedures for high impact positions based on company goals.• Defined learning objectives for online and in-person training courses and programs.• Created and launched training for different platforms including LMS training platform, Human Capital Management tool, and the new analytics tool.

Tempe, Az

• Recruited, trained, developed, and managed 17 employees with performance measures, metrics, and career development goals. • Consulted with business leaders, and HR representatives to help on-board new employees; coached employees on best customer service practices. • Raised guest satisfaction and quality scores from 74% to 96% through continuous coaching and assessment. • Led projects and managed budgets to help talent planning, guest satisfaction and performance metrics.

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, Psychology