Customer Tech Service And Sqa Lead
CurrentSQA:• Building and managing SQA infrastructure (SW & HW) in RND department: test cases, bug management and traceability to requirements. • Leading and execute manual tests of SW and HW projects. • Owner of eco documentation and releases.• Creating and managing test related procedures.Service:• Troubleshoot and solve customer technical issues, via collaboration, troubleshooting best practices, and transparency within and across teams.• Effectively coordinate the ongoing Support operations, prioritize incoming issues, and ensure a superior level of service to our customers and internal account teams.• Providing technical support and ensuring the customer’s installed system runs smoothly.• Working closely with product and engineering teams to prioritize customer solutions.• Support connectivity remotely of installation teams on customers sites.• Troubleshoot and solve customer technical issues, via collaboration, troubleshooting best practices, and transparency within and across teams.• Support connectivity remotely of installation teams on customers sites.• Responsible on NPI for internal and external customers.