• Managed live chats, tickets, and emails proficiently in English and Turkish.• Facilitated seamless communication between customers and various business units,ensuring accurate documentation of requests.• Effectively escalated user issues, feedback, and inquiries to relevant departments,ensuring timely resolution.• Conducted audits on customer KYC applications, FIAT & crypto deposits/withdrawals.• Authored internal SOP articles and user manuals, enhancing operational… Show more • Managed live chats, tickets, and emails proficiently in English and Turkish.• Facilitated seamless communication between customers and various business units,ensuring accurate documentation of requests.• Effectively escalated user issues, feedback, and inquiries to relevant departments,ensuring timely resolution.• Conducted audits on customer KYC applications, FIAT & crypto deposits/withdrawals.• Authored internal SOP articles and user manuals, enhancing operational efficiency.• Acted as a community manager across three Telegram channels, fosteringengagement and support. Show less

• Managed high-volume live chats in English, supporting seamless customer liaisonacross business units and accurately documenting customer requests.• Followed communication procedures, guidelines, and policies to ensure effectiveoperation.• Investigated fraudulent activities such as wash trades, scams, money laundering, andterrorism financing to maintain the safety of the P2P platform.• Resolved disputes between users regarding trade orders, ensuring fair outcomes.•… Show more • Managed high-volume live chats in English, supporting seamless customer liaisonacross business units and accurately documenting customer requests.• Followed communication procedures, guidelines, and policies to ensure effectiveoperation.• Investigated fraudulent activities such as wash trades, scams, money laundering, andterrorism financing to maintain the safety of the P2P platform.• Resolved disputes between users regarding trade orders, ensuring fair outcomes.• Managed complaints, providing timely and effective solutions within designated timelimits and ensuring follow-up to secure resolution. Show less

My main tasks were providing technical and usage-related/how-to assistance regarding iOS devices to both internal and external customers, creating technical escalations to engineering teams, handling safety-related cases and creating best customer experience.• Conducted LoB support sessions with peers to improve quality and CSAT.• Conducted mentorship and call-listening sessions to new iOS advisors for bothAppleCare and vendor partners.• Participated in the RTA Guardians… Show more My main tasks were providing technical and usage-related/how-to assistance regarding iOS devices to both internal and external customers, creating technical escalations to engineering teams, handling safety-related cases and creating best customer experience.• Conducted LoB support sessions with peers to improve quality and CSAT.• Conducted mentorship and call-listening sessions to new iOS advisors for bothAppleCare and vendor partners.• Participated in the RTA Guardians project to improve escalation quality of the casesescalated to Engineering teams and provided feedback to my peers about theincorrect escalations and provided pre-escalation support for improving theirescalation quality.• Participated in the T2 Newsletter project, which was being issued bi-weekly andcreated entertaining written/visual content for the newsletter.• Have been delegated as OurVoice SME and proactively shared the updates aboutthe project to my teammates and gathered their feedback. Show less

My main tasks were providing technical support and usage-related/how-to assistanceregarding iOS devices via call.• Conducted LoB support sessions with peers to improve quality and CSAT.• Conducted mentorship and call-listening sessions to new iOS advisors for bothAppleCare and vendor partners.• Constantly provided feedback for procedures and resources in order to improve thequality of the LoB.

My main tasks were providing any kind of official information that Turkish citizens need about consular procedures, providing visa-related information to foreigners wishing to visit Turkey and be the emergency contact point for Turkish citizens and Consular/Ministerial authorities in Turkish, Italian and English.• Provided emergency assistance to war zone countries.• Provided emergency assistance to natural disaster zones.• Received and reported classified intelligence to the… Show more My main tasks were providing any kind of official information that Turkish citizens need about consular procedures, providing visa-related information to foreigners wishing to visit Turkey and be the emergency contact point for Turkish citizens and Consular/Ministerial authorities in Turkish, Italian and English.• Provided emergency assistance to war zone countries.• Provided emergency assistance to natural disaster zones.• Received and reported classified intelligence to the Department of Intelligence -Ministry of Foreign Affairs and law enforcements.• Assigned to Turkish Consulate General in Stuttgart, Germany for two weeks as aconsular intern. Show less