Eric A. Email & Phone Number

Houston, Texas, United States

• Work and resolve tickets using ConnectWise Manage, including troubleshooting Windowsservers and network devices, working with vendors for additional support (Cisco, Dell)• Drive to different clients' offices to provide onsite support• Perform server maintenance on different Windows 2008 - 2019 Server OS, experience working inActive Directory and Group Policy• Manage users and systems in their individual Microsoft tenants (Microsoft Admin Center,Exchange Online, SharePoint Online, Microsoft Purview)• Practice and implement security standards, including working with ShadowProtect backups,Proofpoint email filter, Trend Micro management console.

Houston, Texas, United States

• Answer calls and tickets to assist employees with their hardware and software problems using the Track-It! ticket system.• Image and prepare laptops for new hires, including creating O365 accounts and setting up their Windows account in Active Directory.• Work with several different vendors to resolve specific software/hardware related issues.• Lead meetings on Mondays with HR for the new hires that need to be set up with their computer equipment and VPN login.

Houston, Texas Area

• Assisted the instructor with the hands-on labs that students perform during class.• Navigated the students through installing operating systems and working in a virtual machine.• Stripped and crimped ethernet cords to fix broken/loose connections.

Houston, Texas

• Drove a company car daily to provide ice machine cleanings and services to customers.• Interacted with multiple clients a day, building up customer service skills.• Troubleshoot/fixed many different problems with ice machines that needed repairs.• Have upsold ice machine cleanings and filter installations while out on the job.

Houston, Texas

• Installed Pipp, Madix, and Lozier brand shelving fixtures.• Trusted by management to properly lead crew members through a common workday.• Required to work efficiently under a time constraint to complete a job.• Experienced with power tools, pallet jacks, forklifts, and can bend and lift 60+ lbs.

Houston, Texas

• Created and organized lesson plans for students, grades 9 - 12.• Directed students to play challenging music pieces for large audiences.• Assisted and resolved issues with students in a personable manner.• Worked with band director to make sure students were prepared for performances.