Eric A. Email & Phone Number

Houston, Texas, United States

• Work and resolve tickets using ConnectWise Manage, including troubleshooting Windowsservers and network devices, working with vendors for additional support (Cisco, Dell)
• Drive to different clients' offices to provide onsite support
• Perform server maintenance on different Windows 2008 - 2019 Server OS, experience working inActive Directory and Group Policy
• Manage users and systems in their individual Microsoft tenants (Microsoft Admin Center,Exchange Online, SharePoint Online, Microsoft Purview)
• Practice and implement security standards, including working with ShadowProtect backups,Proofpoint email filter, Trend Micro management console.

Houston, Texas, United States

• Answer calls and tickets to assist employees with their hardware and software problems using the Track-It! ticket system.
• Image and prepare laptops for new hires, including creating O365 accounts and setting up their Windows account in Active Directory.
• Work with several different vendors to resolve specific software/hardware related issues.
• Lead meetings on Mondays with HR for the new hires that need to be set up with their computer equipment and VPN login.

Houston, Texas Area

• Assisted the instructor with the hands-on labs that students perform during class.
• Navigated the students through installing operating systems and working in a virtual machine.
• Stripped and crimped ethernet cords to fix broken/loose connections.

Houston, Texas

• Drove a company car daily to provide ice machine cleanings and services to customers.
• Interacted with multiple clients a day, building up customer service skills.
• Troubleshoot/fixed many different problems with ice machines that needed repairs.
• Have upsold ice machine cleanings and filter installations while out on the job.

Houston, Texas

• Installed Pipp, Madix, and Lozier brand shelving fixtures.
• Trusted by management to properly lead crew members through a common workday.
• Required to work efficiently under a time constraint to complete a job.
• Experienced with power tools, pallet jacks, forklifts, and can bend and lift 60+ lbs.

Houston, Texas

• Created and organized lesson plans for students, grades 9 - 12.
• Directed students to play challenging music pieces for large audiences.
• Assisted and resolved issues with students in a personable manner.
• Worked with band director to make sure students were prepared for performances.