Michael Reyes Email & Phone Number

Houston, Texas

Provided level 2 support to clients in a timely, professional manner. Triaged incoming tickets, depending on issue severity, within PSA software. Utilized RMM system to connect to client devices, initiate remote commands and scripts, and review system information to resolve workstation issues. Handled access requests including Active Directory management, remote access configuration, Microsoft 365 administration, and management of third party services; Adobe, QuickBooks, Proofpoint, etc. Provided assistance with equipment procurement and repair, communicating directly with vendors if needed. Recorded notes and accounted for time utilized within each assigned ticket, per company process. Communicated with end users and point of contacts to provide updates on ticket status and resolution. Worked with team to balance ticket load and troubleshoot abnormal issues. Escalated tickets to senior technicians, as needed. During on-call rotation, provided after-hours support and server maintenance, per company procedures. Performed onsite visits to client offices, as scheduled. Provided assistance with client projects, as needed. Worked with team to establish a high level of communication, support, and satisfaction for our clients.

Houston, Tx

Installed, tested, and uninstalled hundreds of user applications for the Windows 10 Migration project. Recorded testing results, using client produced documentation, and organized source documents within specified server and Sharepoint database. Utilized Hyper-V VMs, LANDesk, and Windows Sysinternals for application research and troubleshooting. Connected to remote workstations using Microsoft Remote Desktop, Skype, and Dameware.

Deer Park, Tx

Assisted IT department with configuration and deployment of company issued PCs, laptops, tablets, and mobile phones. Installed and configured MobileIron on company issued mobile phones and tablets. Managed level 1/2 support for local PC hardware and software issues, minor network issues, and setup of A/V equipment for company presentations and video conferences. Reviewed field reports for accuracy. Coordinated with operations to invoice according to client terms. Built client invoices ensuring data was organized and presentable. Assist with client inquiries and perform weekly collection of open AR.

Houston, Tx

-Prepare, Test and Integrate client samples according to ASTM 3612c method. -Upload results into AIM system and present to Lab Manager for quality control.-Manage expedited client orders to ensure results are available within time frame.-Ensure equipment is properly calibrated and generally maintained, cleaned and in good working order.

-Distributing and posting invoices in Great Plains.-Reconciling vendor statements and researching vendor inquiries.-Assisting in month-end closure as well as distributing final General Ledgers to Executives.-Reviewed weekly check run with Controller/Assistant Controller to ensure all accounts are paid according to terms.