Eric A. Email & Phone Number

Seattle, Washington, United States

Oversee the complete operations of 2 hotels, 275 rooms accompanied by task force of 2 additional properties in Seattle area as needed. Ensure highest professional standards from associates/staff and guest services. Cost containment and controls. Participate in Revenue Management and Sales/Marketing efforts. Create and manage/maintain strategies to ensure guest satisfaction, guest experience. Manage organizational processes, staffing, planning, culture development and subordinate initiative coaching. Provided direction for hotels executive committee/department heads.• Area Manager for Renton/Seattle properties & development of the overall success of the hotels GOP. • Creation of all new SOPs and management structure as all of these properties were new takeovers.

Seattle, Washington

Area Director of Operations for the Hampton Suites by Hilton, Staybridge Suites, Springhill Suites, and Navigator Plus approximately 750 combined rooms and 17 million dollars in revenue. Provide director to General Managers on the planning and developing of strategic plan - short and long term. • Created budgets and forecasting for all individual line items in order to meet our yearly goals.• Implementing SOPs to ensure low risk liability and overall peak output from all employees.• Coached, mentored, and trained current General Managers and onboarding General Managers to ensure company consistency and high performance.

Hampton Inn - Lynnwood - Franchise

Oversee the complete operations of 152 room property. Ensure highest professional standards from associates/staff and guest services. Cost containment and controls. Participate in Revenue Management and Sales/Marketing efforts. Create and manage/maintain strategies to ensure guest satisfaction, guest experience. Manage organizational processes, staffing, planning, culture development and subordinate initiative coaching. Provided direction for hotels executive committee/department heads.• Evaluating KPI report to guide the direction and area of focus for all departments.• Building strong relationships with our corporate clients and sales teams to ensure repeat business.

Hampton Inn Lynnwood - Franchise

• Assist the GM in key property issues including Capital Projects, Customer Service, QA & Refurbishment of the entire hotel.

Greater Seattle Area

Responsible for the long term vision and direction of the department, including improvements and projects, all personnel actions, training and development of all staff, coordinated and developed SOPs. Conducts regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. Ensure the complete satisfaction of hotel guests; Manage and Lead the Housekeeping and Laundry department.

Mandalay Bay Resorts

Directing and leading all Guest Services, Housekeeping, Laundry and Third Party departments to ensure efficient, cost effective and quality services are provided to guests for a positive experience in the hotel. Ensures and maintains compliance with training, financial responsibilities and overall guest satisfaction scores while maximizing room revenue and occupancy to assist in meeting financial goals of hotel.

Mandalay Bay Resorts