Eric A.

Eric A. Email and Phone Number

Area General Manager @ Sonesta Hotels
newton, massachusetts, united states
Eric A.'s Location
Seattle, Washington, United States, United States
About Eric A.

Eric A. is a Area General Manager at Sonesta Hotels.

Eric A.'s Current Company Details
Sonesta Hotels

Sonesta Hotels

View
Area General Manager
newton, massachusetts, united states
Website:
sonesta.com
Employees:
1192
Eric A. Work Experience Details
  • Sonesta Hotels
    Area General Manager
    Sonesta Hotels Nov 2021 - Present
    Seattle, Washington, United States
    Oversee the complete operations of 2 hotels, 275 rooms accompanied by task force of 2 additional properties in Seattle area as needed. Ensure highest professional standards from associates/staff and guest services. Cost containment and controls. Participate in Revenue Management and Sales/Marketing efforts. Create and manage/maintain strategies to ensure guest satisfaction, guest experience. Manage organizational processes, staffing, planning, culture development and subordinate initiative coaching. Provided direction for hotels executive committee/department heads.• Area Manager for Renton/Seattle properties & development of the overall success of the hotels GOP. • Creation of all new SOPs and management structure as all of these properties were new takeovers.
  • Hilton Hotels & Resorts
    Area Director Of Operations - Franchise
    Hilton Hotels & Resorts Oct 2019 - Nov 2021
    Seattle, Washington
    Area Director of Operations for the Hampton Suites by Hilton, Staybridge Suites, Springhill Suites, and Navigator Plus approximately 750 combined rooms and 17 million dollars in revenue. Provide director to General Managers on the planning and developing of strategic plan - short and long term. • Created budgets and forecasting for all individual line items in order to meet our yearly goals.• Implementing SOPs to ensure low risk liability and overall peak output from all employees.• Coached, mentored, and trained current General Managers and onboarding General Managers to ensure company consistency and high performance.
  • Hilton Hotels & Resorts
    General Manager
    Hilton Hotels & Resorts Oct 2019 - Nov 2021
    Hampton Inn - Lynnwood - Franchise
    Oversee the complete operations of 152 room property. Ensure highest professional standards from associates/staff and guest services. Cost containment and controls. Participate in Revenue Management and Sales/Marketing efforts. Create and manage/maintain strategies to ensure guest satisfaction, guest experience. Manage organizational processes, staffing, planning, culture development and subordinate initiative coaching. Provided direction for hotels executive committee/department heads.• Evaluating KPI report to guide the direction and area of focus for all departments.• Building strong relationships with our corporate clients and sales teams to ensure repeat business.
  • Hilton Hotels & Resorts
    Assistant General Manager
    Hilton Hotels & Resorts Mar 2018 - Oct 2019
    Hampton Inn Lynnwood - Franchise
    • Assist the GM in key property issues including Capital Projects, Customer Service, QA & Refurbishment of the entire hotel.
  • Hotel Nexus Seattle
    Director Of Housekeeping
    Hotel Nexus Seattle Jan 2017 - Mar 2018
    Greater Seattle Area
    Responsible for the long term vision and direction of the department, including improvements and projects, all personnel actions, training and development of all staff, coordinated and developed SOPs. Conducts regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. Ensure the complete satisfaction of hotel guests; Manage and Lead the Housekeeping and Laundry department.
  • Mgm Resorts International
    Hotel Operations Manager
    Mgm Resorts International Sep 2015 - Sep 2016
    Mandalay Bay Resorts
    Directing and leading all Guest Services, Housekeeping, Laundry and Third Party departments to ensure efficient, cost effective and quality services are provided to guests for a positive experience in the hotel. Ensures and maintains compliance with training, financial responsibilities and overall guest satisfaction scores while maximizing room revenue and occupancy to assist in meeting financial goals of hotel.
  • Mgm Resorts International
    Assistant Operations Manager
    Mgm Resorts International Feb 2015 - Sep 2015
    Mandalay Bay Resorts

Eric A. Education Details

Frequently Asked Questions about Eric A.

What company does Eric A. work for?

Eric A. works for Sonesta Hotels

What is Eric A.'s role at the current company?

Eric A.'s current role is Area General Manager.

What schools did Eric A. attend?

Eric A. attended University Of Nevada-Las Vegas.

Who are Eric A.'s colleagues?

Eric A.'s colleagues are Wilson Castro, Christine Davis, Elizabeth Rosa, Cherita Pierce, Heather Sandrowicz, Gonzalo Vega, Shantarus Fisher.

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