Eric Abella Email & Phone Number

Doha, Qatar

Doha, Qatar

Experienced in portrait, food, commercial,events and E-commerce photography.

Doha, Qatar

Marketing Research ExecutiveExceptional interpersonal communicationCustomer Relationship Management Software (CRM) Excellent time management skillsEffective problem solverProcess improvement specialistEffective workflow managementAdherence to high customer service standards02/2016 to 04/2018 Ooredoo Qatar – Doha Qatar• Developed new process for employee evaluation, which resulted in marked performance improvements.• Worked directly with training, customer experience and marketing department, retail and mass market stores toachieve customer satisfaction.• Researched and updated all required materials needed for the store and business partners.• Evaluated products and service performance through store visits.• Collected data on consumers, competitors and market place and consolidating information into actionable items.• Handled store visit scheduling and managed staffing.• Escalated and followed up trouble tickets related to issues impacting overall customer experience.• Evaluated business readiness of both store and employees through a standardized evaluation system.• Supported in gathering business documents from different business partners tied up with self-service machines.• Provided weekly comprehensive report presenting both highlights and lowlights of overall store visit results.• Interact and conduct survey with customers to gather feedback in providing improved services.

Doha, Qatar

Direct Sales Team Leader Ooredoo Qatar – Doha12/2009 to 02/2016• Managed store daily operational activities.• Handled team weekly shift schedule and vacation planner.• Built strong client relationships and provided high value-adding services.• Supplied management with reports on customer needs, problems, interests and potential for new products and services.• Handled customer services through CRM.• Managed both cash and stock inventory on a daily basis.• Handled customer inquiries and complaints and ensured customer satisfaction in every interaction.• Ensured store readiness and end of day accountabilities are met.• Monitored daily business briefings and cascade to the team.