Eric Alt Email & Phone Number

Ellicott City, Md

Responsible for the sales, design, planning, and implementation of virtual, physical, on-site, hosted network infrastructure, server technologies, voice technologies, and managed services for clients.Provide on-going, dedicated account management for clients, including review of existing and emerging technologies to fit client requirements, management of client vendors, and oversight of proactive support efforts.Oversee operations of the technical services and solutions division and… Show more Responsible for the sales, design, planning, and implementation of virtual, physical, on-site, hosted network infrastructure, server technologies, voice technologies, and managed services for clients.Provide on-going, dedicated account management for clients, including review of existing and emerging technologies to fit client requirements, management of client vendors, and oversight of proactive support efforts.Oversee operations of the technical services and solutions division and develop revenue growth strategies while evaluating new product and service offerings, including managed security services and cyber security services. Show less

Ellicott City, Md

Responsible for the design, planning, and implementation of virtual, physical, on-site, and hosted network infrastructure, server technologies, and voice technologies for clients.Provide on-going, dedicated account management for clients, including review of existing and emerging technologies to fit client requirements, management of client vendors, and oversight of proactive support efforts.Provide sales support and engineering for cloud and on-premise network, server, client, and… Show more Responsible for the design, planning, and implementation of virtual, physical, on-site, and hosted network infrastructure, server technologies, and voice technologies for clients.Provide on-going, dedicated account management for clients, including review of existing and emerging technologies to fit client requirements, management of client vendors, and oversight of proactive support efforts.Provide sales support and engineering for cloud and on-premise network, server, client, and voice technologies. Show less

Responsible for the successful implementation and management of IT initiatives such as virtualization, security, and reliability of systems. Currently implementing a DAG within the Exchange 2010 environment. Successfully completed the migration from Hyper-V to VMware ESXi and vCenter on three hosts and an Equalogic iSCSI SAN. Created and implemented policies for the support desk and am overseeing the support team as team leader.

Sparks, Md

Was responsible for the design, planning, and implementation of virtual, physical, on-site, and hosted network infrastructure, server technologies, and voice technologies for clients.Provided on-going, dedicated account management for clients, including review of existing and emerging technologies to fit client requirements, management of client vendors, and oversight of proactive support efforts.Oversaw the support team and support initiatives, including design and implementation of… Show more Was responsible for the design, planning, and implementation of virtual, physical, on-site, and hosted network infrastructure, server technologies, and voice technologies for clients.Provided on-going, dedicated account management for clients, including review of existing and emerging technologies to fit client requirements, management of client vendors, and oversight of proactive support efforts.Oversaw the support team and support initiatives, including design and implementation of support policies and procedures, including escalation and call-back procedures. Show less

Completed migration of systems from Windows Server 2000 and Exchange 2000 to Windows Server 2003 and Exchange 2003. Implemented Outlook Anywhere.Assisted software consultants with implementation and support of SharePoint 2003 Portal Server designed to provide a single source for our geographically dispersed sales force to acquire training material, sales literature, and commission reports.Managed workstation upgrade project to upgrade systems from Windows NT/2000 to Windows XP and… Show more Completed migration of systems from Windows Server 2000 and Exchange 2000 to Windows Server 2003 and Exchange 2003. Implemented Outlook Anywhere.Assisted software consultants with implementation and support of SharePoint 2003 Portal Server designed to provide a single source for our geographically dispersed sales force to acquire training material, sales literature, and commission reports.Managed workstation upgrade project to upgrade systems from Windows NT/2000 to Windows XP and Office 2003 then Office 2007.Managed software licensing and documented all systems.Responsible for management of 3Com NBX phone system, including vendor management of our data and voice providers.Provided support to corporate office and sales personnel.Interfaced with contacts at our partner organizations to ensure resources for new sales reps would be provisioned and delivered in a timely manner.Processed Accounts Payables and ran monthly financial reports.Provided HR functions including processing of monthly commissions and payroll using ADP HR/Benefits portal and PC Payroll software. Show less

Provided support to organization of 130 users, including 20 remote office users.Assisted in workstation update and upgrade project to Windows XP and Office 2003, including creation of upgrade checklist for use by the support team.Managed and created documentation for day-to-day operations of the Avaya Definity phone system and voicemail.Managed daily backups and reported on status of backup jobs.

Master Of Science, Advanced Information Technology

Activities and Societies: Jazz Band, Chorus, Greenspring Valley Orchestra

Bachelor Of Science, Business Information Systems

Activities and Societies: Greenspring Valley Orchestra

Education record

Education record