Eric A. Email & Phone Number

Scottsdale, Arizona, United States

Tempe, Az

-Spearheaded a project management initiative to enhance ADP solutions for acompany-wide transition to a new software platform-Conducted in-depth analysis of software issues on the new platform andcommunicated findings to Leadership and Software Development teams forsystem improvements-Facilitated integration of client project teams and leadership to streamlineinformation exchange, address priorities, and resolve implementationchallenges-Ensured quality assurance… Show more -Spearheaded a project management initiative to enhance ADP solutions for acompany-wide transition to a new software platform-Conducted in-depth analysis of software issues on the new platform andcommunicated findings to Leadership and Software Development teams forsystem improvements-Facilitated integration of client project teams and leadership to streamlineinformation exchange, address priorities, and resolve implementationchallenges-Ensured quality assurance in onboarding third-party businesses into the ADPenvironment by collaborating with Risk Management, Payroll ImplementationSpecialists, and Leadership-Guided clients towards optimal solutions by evaluating existing systems,interface requirements, and business processes Show less

Scottsdale, Arizona, United States

-Built out and standardized a new department in setting up email response, triage, andSLAs as well as agent training materials for onboarding-Mentored and coached agents to foster professional development and advancementwithin the organization-Provided oversight of the Customer Support floor, demonstrating leadership anddecision-making abilities in the absence of management as a team lead-Collaborated with other leadership roles to address and resolve critical… Show more -Built out and standardized a new department in setting up email response, triage, andSLAs as well as agent training materials for onboarding-Mentored and coached agents to foster professional development and advancementwithin the organization-Provided oversight of the Customer Support floor, demonstrating leadership anddecision-making abilities in the absence of management as a team lead-Collaborated with other leadership roles to address and resolve critical departmentalissues-Assisted in call monitoring and daily attendance trackin Show less

Scottsdale, Arizona, United States

-Established and maintained data feeds in standard 834, CSV, and Fixed Lengthformats-Developed and maintained data feed translation maps using proprietary software-Collaborated with clients, third party healthcare providers, and IT team members toplan, gather requirements, and develop EDI solutions for customer on-boarding andbusiness operations-Managed projects by conducting meetings, setting goals, and coordinating contactsfor projects of varying complexity… Show more -Established and maintained data feeds in standard 834, CSV, and Fixed Lengthformats-Developed and maintained data feed translation maps using proprietary software-Collaborated with clients, third party healthcare providers, and IT team members toplan, gather requirements, and develop EDI solutions for customer on-boarding andbusiness operations-Managed projects by conducting meetings, setting goals, and coordinating contactsfor projects of varying complexity simultaneously-Conducted troubleshooting and QA on new and existing data feeds, working withcarriers to ensure data accuracy and proper formatting-Assisted in client onboarding process to ensure successful implementation and use Show less

Tempe, Arizona, United States

-Led collaboration with VIP clients on new projects and software initiatives during betaand launch phases, including the Department of Defense, the One to One Initiative, andthe launch of iLit.-Developed and processed incoming data uploads for various users and platformssuch as ARO, DRA2+, SuccessNet, and SuccessNetPlus.-Conducted quality assurance testing on new, high-value products as part of aspecialized team focused on successful launch and… Show more -Led collaboration with VIP clients on new projects and software initiatives during betaand launch phases, including the Department of Defense, the One to One Initiative, andthe launch of iLit.-Developed and processed incoming data uploads for various users and platformssuch as ARO, DRA2+, SuccessNet, and SuccessNetPlus.-Conducted quality assurance testing on new, high-value products as part of aspecialized team focused on successful launch and implementation.-Established a knowledge base for new software products, preparing for handoff to-Level 1 and Level 2 tech support teams while identifying and reporting issues to thesoftware development team for resolution pre-launch in addition to training.-Facilitated teacher training on technical aspects of new software usage within theirclassrooms.-Managed client onboarding process for multiple clients on an annual basis. Show less