Eric Andrews Email & Phone Number

Cocoa, Florida, United States

Cocoa, Fl

Cocoa, Fl

• Sole administrator of Diamondback Manufacturing including: Diamondback Firearms LLC., Diamondback Barrels LLC., Diamondback Airboats LLC., Diamondback Towers LLC., Diamondback CNC LLC.• Support, develop and maintain the following systems:• SQL Server 2012-2019 • Microsoft Dynamics NAV• Quickbooks Enterprise• SAP Business One• Microsoft Access• Microsoft 365 • Azure AD• Server 2003-2019• AIMI ebook• Solidworks CAD• MasterCam CAD• Vsphere VMware• Shadow Protect backup solutions• Responsible for the planning and deployment of new and existing technology infrastructure.• Coordinated the planning, purchasing, and deployment of company move to new 40,000 sq ft. facility. Move required all new infrastructure including: Servers, wiring infrastructure, VOIP phone PBX, security and access controls. • Provide exceptional and friendly desktop support and maintenance for all users.• Log and field all support issues through company designed ticket system.• Designed and implemented fiber network connection between facilities.• Manage Panasonic VOIP PBX phone system.• Deployed virus protection solution for all workstations and servers.• Adhere to proper data backup procedures including NAS, tape and offsite backups.• Administrator of multiple company social media platforms including Facebook, Twitter, YouTube, and Instagram.• Webmaster for www.diamondbackairboats.com, www.diamondbackfirearms.com, www.diamondbacktowers.com, www.diamondbackbarrels.com• Provide remote and onsite support for partner company Taurus USA International in Miami, FL.• Designed and implemented company-wide Microsoft Access software to increase the accuracy of tracking firearms.• Database Administrator of ATF compliancy boundbook for the tracking of serialized firearms.• Perform audits with ATF on the tracking and safekeeping of serialized parts in conjunction with existing technology systems.

• Provide technical support and computer consultation for individuals and small businesses.• Desktop Support• Refresh personal computers, laptops, phones and tablets.• Virus removal• Operating system upgrades and maintenance• Custom computer and server builds

Pinar Elementary

• Provided friendly technical support to over 500 faculty and student users.• Responsible for the design, creation and implementation of the student computer lab.• Managed inventory of over 150 computers and devices including purchasing, maintenance, cataloging, and disposition.• Member of the Pinar Elementary Leadership Team. Leadership duties include: Member of School Emergency Taskforce, ensuring the safety of all students and staff.• Provide technical assistance to nearby, neighboring schools in the district.

Orlando, Florida Area

• Responsible for customer returns and inquires while providing world class customer service.• Receive, catalog, and sort customer returns.• Worked weekends and evening hours as required.• Participated in new employee training.

Orlando, Florida Area

• Provide world class customer service for Disney's Magical Express customers.• Troubleshoot and process issues with customer luggage check in for Disney resorts and cruise ships.• Resolved issues as a liaison between Disney customers and their respective cruise ship or airline.

Bachelor Of Applied Science (B.A.Sc.), Information Technology

Information Technology

Associates In Science, Information Technology

Certified Computer Information Technology Specialist

Information Technology

Management Information Systems, General

Activities and Societies: Reserve Officer Training Corps, Special Operations Club

High School Diploma

Activities and Societies: Marine Corps Junior Reserve Officer Training Corps, Drill Team, ROTC Color Guard, VHS Baseball, National Junior.