Provide excellent on-site customer service and support to all end-usersHelped with Inventory of all devices being deployed to all Memorial Hermann Hospital locations.Imaged and configured thousands of all in one computers, printers, and scanners to work with Epic SoftwareWork closely with project management and Epic application teams to understand Field Service support needsTravel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct Epic application installationTroubleshoot and support clinical, business, and IT staff on Ad-Hoc basisAssisted Memorial Herman CrowdStrike deployment team to fix all the windows devices throughout all the hospitals and clinics

Provided troubleshooting for Windows 10 & Windows 11 workstations, assisted agents with VPN and remote desktop connections, and reimage and deployed desktop and laptop computers to Windows 11 Operating System.Maintained current Antivirus levels on all company machines, monitored spam titan system to block spam emails and whitelist email domains, conducted monthly phishing campaigns to build better security practices, monitored weekly log-reports from Bitdefender to keep organization safe from any security risks/threats.Performed system administration tasks with PowerShell scripts and Windows commands, maintained and managed the Windows Servers 2012 R2, 2016, and 2019, utilized Microsoft exchange server to create user emails and distribution group emails, and assisted in the completion of quarterly and annual Pen Test making sure there is no vulnerabilities on the network.Facilitated in moving the Companies IT system to a new building location, set up and installed access points, switches, and servers, toned all the network ports, ran network and tested all ethernet cables.Purchased IT equipment and software, created and updated Active Directory user-accounts, and completed IT projects that were assigned to me.

Provided troubleshooting for Windows 7 & Windows 10 workstations, VPN connections and install certificates, company issued iPhones with Mobility Device Management tool, performed network troubleshooting on PC’s, department applications, and web sites, and Microsoft Outlook 2016 and Office 365 application technical issues.Experienced in Cherwell ticketing system and completed over 70 computer service requests daily.Monitored network outages using Solar winds and escalated to the Operation Information Center.Installed program applications and configured correct settings for the applications to work.Assisted in the Interview process of hiring new Service Desk employees

Processed military records for HR Army database eMILPO, experienced in data entry and record management, completed data transformation through Excel spread sheets and access databases, and created/prepared reports.Organized and recorded military promotions boards for soldier’s advancement, assisted soldiers with community and military resources, delivered personnel training, supervised soldiers on daily tasks, and communicated/interacted with all levels of personnel and technical aptitudes.Assisted with the Hurricane Harvey Mission by supporting the military troops with supplies and personnel accountability.Activated on the Covid Mission to help with the call center to issue covid test kits to people all over Texas and helped lead covid travel teams to administer multiple sites to give tests.

Scanned and uploaded documents to the Neudocs database and tracked, printed, faxed, and mailed documents to contract providers.Answered and navigated phone calls to appropriate personnel.Conducted and monitored Residential Review certification exams and supported other special projects.

Solved worldwide network issues for companies that used AT&T as their internet provider.Provided support and troubleshooted issues in response to specific technical problems.Handled customer calls in a professional manner to give them the best customer experience and escalated tickets to the appropriate area for clients needing further assistance.Remotely operated and managed different software systems to reboot access points and view any network disturbances.Assisted in training new employees on how to use the Software as a Service (SAAS) and Network systems.Worked in a fast-paced environment while supporting other team members.