Eric Arce Email & Phone Number

Georgia, United States

Tampa, FL

• Encourage company-wide success by actively and consistently supporting all efforts to simplify and enhance the client experience.
• Exceed high-quality service by serving as a subject matter expert (SME) on government subsidized programs, to include program eligibility rules, filing deadlines, funding criteria, financial discount formulas and forms.
• Empower clients by serving as a subject matter expert on policies and processes, including account setup, account hierarchies, billing, invoicing, payment processing and collections. Improve efficiency through.
• Increase client satisfaction through collaboration with the governing bodies of the Universal Service Administrative Company (USAC) and the California Public Utilities Commission (CPUC).
• Enhance department performance by managing all functions, including account creation, billing, invoicing, payment processing, collections, reporting, compliance, audits and escalations.
• Boost team performance by recruiting, hiring, training and managing analysts and conducting routine performance reviews.

Tampa, Florida, United States

• Own account management for several key enterprise accounts; conduct comprehensive review and analysis of federal funding to ensure accurate billing and compliance with all program rules and guidelines.
• Partner with executive leadership to support strategic decision making by running reports and queries that reveal critical account information.
• Work directly with key enterprise clients to audit account balances, investigate funding issues, reconcile accounts, and resolve escalations and legal contractual issues.
• Counsel clients regarding company policies and processes, including account setup, account hierarchies, billing, invoicing, payment processing, and collections.
• Facilitate training and development of new and existing employees as department SME; create and implement standard operating procedures to aid and inform the government programs team.
• Excel as department subject matter expert for USAC and Charter rules and regulations; produce training manuals and process documents.

Tampa, FL

Tampa, Florida, United States

Tampa, FL

Tampa, FL

Oldsmar, Florida, United States

• Supervised a staff of 50 employees; balanced payroll, scheduling, and budget goals to ensure adequate coverage for all shifts.
• Engaged with guests to answer questions, address concerns, and create memorable experiences that promoted satisfaction and retention.
• Forecast and generated reports including attendance trackers, inventory damage logs, and profit sales; handled shift cash pulls, closeouts, and employee sales reports.
• Pre-screened employment candidates and scheduled job interviews; onboarded and trained new hires; instructed all team members in job duties and best practices.

Clearwater, Florida, United States

• Oversaw day-to-day operations for a 100-seat restaurant; supervised a team of 20 front-of-house and back-of-house team members for breakfast, lunch, and dinner service.
• Coached and mentored staff in policies, procedures, and best practices with a focus on exceptional customer service; interviewed and hired new team members.
• Designed engaging marketing and advertising campaigns that reached target audiences; strategized innovative ways to maximize profit margins and minimize product loss.
• Managed daily and weekly inventory, product orders, and product pickup; handled scheduling, payroll, end-of-day batch closeouts, and server audit reports; demonstrated proficiency in POS software menu editing and.

High School Diploma, General Studies

Business Administration And Management, General

Education record

Education record

Education record