Eric Armstrong Email & Phone Number

o Provide first line support for applications and systems to end users ensuring high levels of responsiveness and user satisfaction.o Maintain quality service by establishing and enforcing company standards.o Provide orientation and training on applications and systems to end users through online training.o Ensure staff has access to the appropriate tools and information to operate and manage the applications, including the company reporting environment by recommending and testing strategies, policies and procedures.o Fill the role as the point person for all applications and systems issues, coordinator for solutions with the development team.o Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirementso Create application tutorials, release notes, and provide to the end users.o Provide orientation and training on applications and systems use to new and existing employees, ensuring they have the tools and applications training to support their work needs.o Work with department managers to ensure that procedures and training are accurate and support their needs.o Provide orientation on systems and applications to new users, and ongoing training for staff.o Coordinate with department managers on special projects, requirements and project completions to meet required deadline with high level satisfaction.

Marietta, Ga