Eric Augustine Email & Phone Number

Salisbury, Maryland, United States

For the fall 2024 semester, I am working 3 hrs/wk as a tutor for the Center for Student Achievement in the University’s Academic Commons (library). I will be holding office hours every week from 6-8 PM on Tuesdays and 3:30-4:30 PM on Thursdays, where students can either sign up for a 30-minute session with me or drop in at their convenience to receive additional help and instruction for their business courses. I will be tutoring four of the required pre-professional core courses for the Perdue School of Business in both the fields of accounting and economics: ACCT 201 - Intro to Financial Accounting, ACCT 202 - Intro to Managerial Accounting, ECON 211 - Principles of Microeconomics, and ECON 212 - Principles of Macroeconomics.

Salisbury, Maryland, United States

Began an internship full-time with Karen Davis State Farm, working 40+ hrs/wk Mon-Fri from June 3rd-August 23rd. This took place in a multi-office agency requiring me to operate out of both Salisbury, MD and Cambridge, MD. o Processed online and in-person payments on various installment plans or lines of businesso Investigated and handled customer inquiries regarding their billing or credits due to premium overcharges, rate increases, coverage changes, eligible discounts, etc.o Forwarded ID cards, proof of insurance, or other documents to customers or landlord/mortgageeso Attended a week-long virtual training seminar with Trophy Club Consulting to gain skills and insight on sales, leadership, and marketing in the insurance industryo Began studying and preparing to take the standardized state exam to become licensed in Property and Casualty (P&C) to quote and write Auto and Fire policieso Utilized an Enterprise Customer Relationship Management (ECRM) system to locate all account and policy informationo Regularly used Cisco Jabber, Microsoft Teams, and Microsoft Outlook email/calendar to communicate with coworkers and agento Led and planned a community outreach initiative with local schools to deliver backpacks and school supplies to families in need of financial assistanceo Discussed various employment and management strategies with the agent, participating in office meetings and having a role in the new hiring processo Participated in a life insurance promotion with a small team, requiring strategies and outside marketing to "pivot" for new applications and compete against coworkers to meet goalso Had daily check-ins with my trainer and agent about goals, progress, and personal/professional development outside my given worko Completed individual projects such as creating an Excel spreadsheet detailing a large customer's policieso Prepared handouts, assembled "goodie bags," and carried out other organizational/clerical tasks for special community events

Hanover, Pennsylvania, United States

o Managed the customer service desk by processing returns and addressing customer/company issueso Became a familiar face and point of contact in the lumber department to work with contractors and small business owners to order supplies for their jobsite, apply for/use a business credit card or Accounts Receivable, schedule deliveries, load their vehicles, etc.o Promoted the various store credit cards available and the benefits to the customer, as well as other add-ons like protection plans and charity donationso Rotated around departments as the main lumber, garden center, and mainline cashier to cover breaks and luncheso Restocked all snack racks and soda coolers at checkout lines, broke down and organized pallets received from drink supplierso Gathered and brought in shopping baskets and flat carts from parking loto Kept front checkout area clean and tidy; stacked and flattened pallets of 2x4 lumber near registers

Hanover, Pennsylvania, United States

o Worked in and trained new crew members in all positions in restaurant, including cashier, oven, dough presser, ingredient prep, expeditor, finisher, etc.o Directed team of employees as shift leader while general manager was not working, allocating duties for the day and dealing with customer or employee issues and/or complaints. Underwent management training to prepare for this roleo Balanced the cash drawers and handled the money safe, preparing the bank deposit for the next morningo Performed kitchen and line cleanliness inspections numerous times a dayo Unloaded truck of materials and ingredients, rotated product to ensure freshness and usabilityo Closed down and locked/alarmed store at nighto Was the employee responsible for doing the weekly deep cleaning and lubrication of our tea and lemonade bubblers

Hanover, Pennsylvania, United States

o Worked all food prep positions and worked my way up to running an entire side of the kitchen/food line from start to finish, training new employees on proper procedureso Maintained high standards of cleanliness and accuracy during the COVID-19 pandemic and shutdowno Also floated over to dishwashing to help break down piles of dirty dishes, fryers to restock fried items on the line, drive-thru to assist with cashiering, or the lobby and bathrooms to clean as needed

Hanover, Pennsylvania, United States

o Provided weekly instruction to a beginner percussion student in order to help him learn to play the drum seto Modeled proper technique and taught basic rhythms and coordinationo Evaluated growth over time and determined needs to improve and focus on o Coordinated with his mother to arrange for future lesson or time changes

Bachelor Of Science - Bs, Business/Managerial Economics, Accounting, 4.00 Gpa

Activities and Societies: Phi Eta Sigma (Freshman Honor Society), Financial Officer/Treasurer for student organization Thrive on campus.

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Tri-M Music Honor Society, Marching Band, Concert Band, Symphonic Band, Jazz Band, Percussion Ensemble/Drumline.