Eric Campbell Email & Phone Number

Toronto, Ontario, CA

• Develop and manage projects based on customer requirements in the areas of Cyber Security and Technology Solutions.
• Responsible for development, delivery and management of security and technology audits.
• Maintain, implement and delegate automated IDS, IPS and management systems.
• Train, mentor and supervise internal and client staff in procedures and technologies required in the delivery of our services.
• Lead technical teams through all phases of client delivery lifecycle from initial investigation, through implementation and ongoing support.
• Research and develop new technologies for implementation to current client base and prospective customer systems.

Toronto, Ontario, CA

• Redesigned and developed an existing IVR banking system to service multiple financial institutions on existing hardware infrastructure.
• Developed a two-way mutually authenticating SSL communications broker.
• Developed a voice based (TTS) transaction delivery application over SOAP Web Services.
• Designed and implemented a rapid application development system.

New York, NY, US

• Redesigned and developed a complete VRU system servicing over 50 million card members.
• Developed a fraud prevention interface for credit card electronic payments.
• Instrumental in the planning and implementation of an enterprise-wide back-end migration.
• Created a rapid application development system that permits significantly accelerated, simplified and standardized functionality enhancements.

• Designed and developed a complete telephone banking system in VoiceXML utilizing voice recognition and TTS.
• Designed and developed a geographic-based VoiceXML voter registration and information system.

Toronto, Ontario, CA

• Redesigned and developed a complete IVR banking system.
• Designed and developed a Tandem/Base24 reusable and expandable remote communication system utilizing Visual Basic Sockets.
• Designed and developed a fully configurable enterprise wide text-based instant messaging system based on ADSI and LDAP in Visual Basic.
• Developed an XML web interface for accessing remote databases.

• Managed a project team of programmers and audio engineers.
• Designed and developed a natural voice cross-platform Text-to-Speech (TTS) application.
• Designed and developed a Linux-based platform-independent, backup, recovery and cloning tool.
• Developed web applications utilizing leading edge technologies.

CA

• Designed and developed an ASP/VBScript based transactional extranet application with a SQL Server backend.
• Redesigned an investment banking Direct Talk 2 (Call Path) IVR system.
• Managed a team of consultants with diverse skill sets which included: RDBMS, Java, and technical writing.
• Automated and updated numerous legacy systems, which included: COBOL to Visual Basic and Btrieve to MS Access and MS SQL Server.
• Created cross-platform management reporting databases and interfaces with ASP and MS SQL Server.
• Oversaw the implementation of external data communications over T1, which included security (firewall) and capacity issues.

CA

• Engineered Voicetek Generations IVR software for release to Nortel customers.
• Designed Internet telephony applications using numerous databases (SQL Server, Oracle, Sybase, and Ingres).
• Developed remote communications support functionality over TCP/IP and PPP.
• Implemented hardware and software diagnostic procedures.
• Conducted and organized numerous presentations on Nortel’s Open IVR 4.0 systems, live and over streaming Real Media.
• Authored design documents, engineering guidelines and test specifications.

Toronto, ON, CA

• Lead research and development of new technologies.
• Engineered an enterprise-wide IVR system with diskless, rack-mount systems.
• Tested and maintained all pre-production hardware and software.
• Coordinated and supported telecommunications circuits – analog, ISDN and T1.
• Developed an internal corporate intranet using IIS, Visual Basic and HTML.
• Conducted internal seminars on Dialogic hardware and IVR systems.

Biology/Biological Sciences, General

Computer Programmer Analyst Diploma