Juan Carlos Toledo Tejada Email & Phone Number

Prince Edward Island, Canada

Provide technical support for client application, hardware and network issues:o PCs/MACs, printers and storage devices; network connectivity troubleshootingo Office365 suite of products, VPN, anti-virus products, remote desktop and a variety of end user applications.Proactively monitor servers, applications and services using a combination of remote toolso Follow-up with clients, provide feedback and see assigned issues through to resolution.Update/close client tickets, maintain client IT documentation.

Charlottetown, Pei

Assist in the setup and replacement of computers, laptops, and monitors in various labs and classrooms across the College.Assist in the setup and installation of various networking equipment at locations accross the College.General customer support (over the phone, remote, on site)

Santa Tecla, La Libertad

Database administrator.- Verify optimal Database Performance.- Create Store Procedures, Triggers, Views, Jobs, Backups of the Database, etc.- Create Contingency plans against operation failure

San Salvador, El Salvador

Teching Word, Excel, Power Point and Publisher to Teachers of the Salvadorean Educational System.

El Salvador, San Salvador

Windows 2008 Server Administrator, Fortinet Firewall, Elastix Telephone Plant, Administrative Processes in general.

Diploma, Network And System Administration/Administrator

Graduated from Computer Networking Technology program where I learned how to ensure that an organization’s IT runs smoothly and securely..

Computer System Engineering Specializing In Ecommerce, Information Technology

Teacher In Middle Education For Mathematics Teaching., Secondary Education And Teaching