Eric B. Email & Phone Number

Wilmington, North Carolina Area

Wilmington, North Carolina Area

plan and organise accommodation, catering and other hotel servicespromote and market the businessmanage budgets and financial plans and control expendituremaintain statistical and financial recordsset and achieve sales and profit targetsanalyse sales figures and devise market and revenue management strategiesrecruit, train and monitor staffplan work schedules for individuals and teamsmeet and greet customersdeal with customer complaints and commentsaddress problems and troubleshoot accordinglyensure events and conferences run smoothlysupervise maintenance, supplies, renovations and furnishingsdeal with contractors and suppliersensure security is effectivecarry out inspections of property and servicesensure compliance with licensing laws, health and safety and other statutory regulations

Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met. Manages all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality. Provides exemplary performance for staff to follow and requires 100% travel asneeded and directed by Regional Director of Operations

Hilton Garden Inn

Wilmington, North Carolina Area

Responsible for staff training, inter-department communications, and staff schedulingHelped achieve the #1 ranking among hotels in Wilmington Responsible for communicating with other departments in regards to the Front Desk/Food & Beverage departmentAnalyzing front desk budget, setting schedules and welcoming guest

Wilmington, North Carolina Area

Coordinating the organization and administrative functions in all areas of the Rooms Division; ensuring total compliance with standards of operation; ensuring that staffing is maintained at an appropriate level to match business demand; participating in all operational meetings and in the formulation of strategic business plans; establishing monthly reporting system to monitor; handling all guest complaints expeditiously to complete resolution; closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget; and providing solutions to improve problem areas and assisting in implementing corrective measures.

Collaborated with Branch Manager and created opportunities and services that stimulated growth and revenueGuest Satisfaction provided in a professional and courteous mannerIncreased fleet growth by 35% in 2010

Responsible for overall accuracy and reconciliation of cash and credit card transactions for hotelContributed 5-7% sales to $1.8 Million revenue for 2006 fiscal yearEnsured the highest level of quality in service within all areas of hospitality for 8 consecutive years -Gold Award Winning hotelEnsured the highest level of quality in service within all areas of responsibility

Bachelor Of Business Administration (B.B.A.), Marketing

Activities and Societies: Student AmbassadorCameron School of Business Bachelor of Science, Business Administration, May 2007 Marketing.

Advanced Placement Courses, Early College Program

Activities and Societies: Maintained a GPA of 3.714/4.0 Vice President List (Maintained a GPA above 3.7)Took Advanced Placement course.