Eric B. Email & Phone Number

Spearheaded the development of a SaaS solution from architecture to implementation to post-launch operations. To do this, led a team of 10 other engineers to go from a manual prototype to a fully automated productionized system in less than 5 months. During this time, worked with external teams as we changed business models from an upfront to an on-demand.

Worked on 3 different teams in a semi-rotation, providing assistance where needed.Primarily worked on a cloud-based service platform that was backed by a very large kubernetes cluster with strong security guarantees. Re-envisioned the platform to allow for infrastructure-as-code, as well as support for multiple regions. Identified multiple scaling issues.

Worked on multiple teams as a floating resource, allocating time based on current business priorities. As part of this, built several data pipeline components for our new machine learning service and helped launch and support it.Continued work on marquee customer escalations, as well resources to grow our support team's knowledge and tools to debug issues..

Primarily starting out as ExtraHop's only escalations engineer, I acquired a wide range of responsibilities throughout this role. First and foremost, I was responsible for determining root cause of customer issues and either fixing them outright, or to facilitate another engineer to do so. To support this effort, I built low-level automation libraries that.

Pullman, Washington, United States