I continue to build my skills for devising strategy to ensure safe and compassionate patient care, while expanding my understanding of medical procedure. I serve as a daily patient advocate through front line interactions, experience recovery, provider liaisons, and process management.I work with a team of specialists to consistently refine a workflow that allows the patient to seamlessly move from office encounter to surgery, while navigating the complicated steps in between. I capture this workflow in an onboarding guide.

I stepped into this new role at the onset of a global pandemic and was tasked with quickly changing focus to lead a team of front-line caregivers, while also providing stability for a team that adopted telehealth as a new format for providing patient care.I learned to balance the needs of many different entities that existed under the umbrella of one practice with a focus on (but not limited to) process building, problem-solving, team engagement, onboarding and offboarding, and meeting and exceeding budget goals.During my year with this awesome team, I prepared the Rutherford Crossing location for it's conversion to a Rural Health Care (RHC) clinic. A month after I left, I was happy to get the report that the team passed with no deficiencies! Congratulations!!

Leading a learning design team empowered me to develop strategy building skills. I was the spearhead of a team of specialists who had unique responsibilities and contributions to the company.In addition to guiding performance and development, I was their advocate in aligning our evolution with organizational strategy. I read trends across the industry and forecasted dynamic shifts for our team. I was a change readiness champion who valued transparency and collaboration for the success of our role.

I valued the application of member service excellence and real-time solution engineering that came with leading a team of front-line specialists. I used the strength of my super-powered curiosity to discover patterns and relationships in our daily operations and presented my findings to my peers and direct reports as a resource to build a team of empowered advisors.I was recognized as a champion for employee engagement and pioneered the Engagement Ambassador role, which provided an authentic voice to the front-line specialists to share their feedback.

Leading in the customer service industry allowed me to serve with humility in identifying the wants and needs of our guests and elevating my team to obsess over surpassing those needs.I inspired our team to create superior experiences and we were recognized as a top echelon restaurant in the corporation. My daily responsibilities honed my skills in managing workflow and executing process improvement to ensure that we surpassed the goals of our business model while delivering a superlative product.

Serving a non-profit organization proved my value as a T-shaped person. My core responsibility was a leader in managing the daily operations of the store and meeting and reporting goal adherence. I was able to collaborate across many more skills.To drive success for the mission of the organization, I developed as a space designer to create a luxury experience for thrift-store shoppers. I offered marketing strategies that included engaging the public at community events, writing press releases, maintaining a social media presence, and partnering with other charitable and volunteer organizations. I also pulled-up my sleeves and reported directly to the shelter to provide animal care.

My first career in a non-profit organization expanded my skill set to become a T-shaped person. As the artistic leader, I was the figurehead for all public-facing programs. I flexed intellectual and physical dexterity to become a trusted decision driver.While developing skills as a leader and project manager, I also developed the foundation of my ethical identity. I became an advocate for diversity in a static environment. I developed transparent expectations and rewards for volunteers and guest staff. I executed a new strategy for fair casting that was blind to color and gender. I collaborated with the members to ensure that the theatre continued to represent and challenge the values of the community.

Teaching was my first career and taught me the value of servant leadership. As a leader in the classroom I learned that my potential to inspire was linked to my ability to establish mutual respect and purpose. The classroom became a creative laboratory where the students and I were a team focused on defining purpose and finding value-driven actions. To measure our success, I learned to communicate clear expectations through criteria that was reviewed and accepted in each class. I channeled personal energy, my passion for dramatic arts as an example, into my performance and made lasting impressions with my students and our stakeholders (their parents and my colleagues).