Monitored system's HFC plant for any hardware related issues within the Comcast RAN such as CMTS devices, Cisco and Juniper devices, and implemented scheduled maintenances as needed for IOS upgrades or patches. Assisted in outage tracking with tools like Watchtower, Spectrum, and PathTrak as well as Remedy and CSG systems for ticket tracking. Maintained flexibility and availability to assist in coverage when necessary on all shifts. Worked to troubleshoot several large cable issues in Video, Internet, and VoiP services.

Assisted in Telecommunications services by installing inside wiring connections to the main service grid providing quality control during installation. Worked to repair customer and commercial services through troubleshooting using a multi-meter and other tools the validate and resolve issues in a timely manner. Maintained dependability through flexibility and attendance.