Facilitates research and analysis of account activity to assess levels of risk. Takes appropriate corrective action through customer contact to verify legitimate usage. Provides review and analysis of risky or exception conditions in order to protect customer from fraudulent activities on their account.• Investigates account activity to identify dispute rights, fraud, or other account solutions.• Verifies account activity and customer identity. • Properly tracks and store claim/ dispute information for future reference • Ensures necessary steps taken to resolve discrepancies and assist with dispute in the system.