Limiting system downtime through preventive maintenance, coordinated scheduling, process improvement, change control and open communication. Planning partnerships and progression strategies in order to deliver the best business result in the least amount of time. Staying abreast of the implications of new information technologies by reading trade journals, participating in seminars, networking with colleagues and pursuing continuing education. Ensuring that IS/IT is involved in the early planning for business change through continuous, interdepartmental communication and committee involvement. Overcoming barriers to effective use of technology through research, testing, personnel development and communication with vendors regarding technical support, warranty information, expansions, upgrades, etc. Maintaining optimum levels of data integrity and confidentiality through firewalls, spam filtering, intrusion detection systems and implementation and maintenance of an effective and efficient plan for disaster recovery. Meeting deadlines with quality results through time management and attention to detail. Working well as a part of a team through flexibility, open communication and compromise. Being prepared for crises by staying in contact with crucial vendors, knowing which assets need to be secured and cross training in vital responsibilities. Serving as a role model to colleagues by participating in committees and special events, pursuing professional training and education, as well as being open to questions and concerns from coworkers. Providing total commitment to colleagues, clients and the organization as a whole. Managing multiple IT staff members. Interviewing IT staff members for hiring decisions.