Eric Bechtold Email & Phone Number

Belleville, Il, Us

United States

Waterloo Ill

United States

Greater St. Louis Area

• Provide troubleshooting services for internal customers, isolating problems and needs for repair; follow through on resolution to minimize downtime and maintain productivity• Provide onsite technical support for Windows 2012, 2008 R2, Citrix and Linux Servers• Performed server update and patching operations in conjunction with IBM support• Maintain and update documentation for issues and problems related to IBM provided services to customers• Install, Image, setup new computers, transfer user data, and complete troubleshooting as required• Tier 2 troubleshooting on the Windows and Linux operating system• Setup accounts for user in office 365• EOL disposal for all ABB plants in the US 22 locations• Coordinate System Installation and Decommission with users• End-user support for desktop PCs, peripherals, phones, and network devices• Troubleshooting and supporting intranet, and external network connections• Proven ability to build, manage and foster a team-oriented environment• Proven ability to work creatively and analytically in a problem-solving environment• Strong at PowerPoint, Excel, Word, MS Project, MS Visio, SharePoint• Diagnosing and fixing hardware, software, and network connectivity issues• Hands on Unix/Linux System Administration supporting platforms including Unix/Linux, Apache, VMWare and related systems• Solid understanding of TCP/IP and network functionality, such as trace routing, server firewall blocks and work configurations• Experience with VMWare on Linux, Site Recovery Manager and other related technologies• Perform environment patching, code deployment, user management and Security Configuration

Greater St. Louis Area

• Supervision, training, evaluation and collaborative efforts with field technician projects• 24x7 on call for In-House Data Center and Enterprise clients• New hardware/software implantation and scheduled maintenance provided at Shared data centers• Travel and work unsupervised

Supervise other field tech’s Projects and evaluate their performanceDesigned and implemented Network firewalls.Setup and maintained service tech’s ticketing system.Network audits. Maintained Linux DNS, Web, Firewall and mail servers within pc system’s Data Center. Maintained and designed Windows Active Directory networks. 24x7 On call for In-House Data Center And Enterprise clients. Operating system upgrades. Network and desktop migrations. Managed vpn and ftp connections for remote offices. Improved network performance with the installation of Windows server technologies. Improved network reliability with backups and disaster recovery plans. Streamlined new computer installs using Scripts, Ghost and remote installation service.Managed and designed a custom offsite backup solution and Storage operations.

· Administered an active Directory infrastructure using multiple levels of security · Responded to user trouble calls and requests and provided upper management with all remedies, which were recorded in the event that similar future issues would arise. · Administered test lab environments using Windows XP and Windows 2000/NT servers for the integration of the proprietary UNIX system used for all day-to-day store functions when new versions are released. · Planned and implemented Windows 2000 terminal server so our customers can order over the Internet and improve customer relations and increased productivity for the other countermen · Provided on site training for new customers and new employees to have the ability to use the auto parts cataloging system through their Internet connection. · Improved efficiency of customer ordering by implementing a web-based ordering system and made a positive impact on the number of phone calls that came into the call center for parts ordering. · Implemented firewalls, which reduced intrusion threat by tracking logs and blocking ports. · Created a password and group policy that improved security, reduced non work related content and enhanced network performance . · Streamlined operations through technological advancements. · Combined Windows and UNIX networks to provide more reporting and network