Eric Behrens Email & Phone Number

Cambridge, Ontario, Canada

• Completing detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
• Configuration, role configuration and administration of servers, Azure, hybrid AD, and Microsoft 365 products and services.
• Group policy testing, implementation and maintenance.
• Maintaining servers and systems to keep networks fully operational during peak periods.
• Removing malware, ransomware, and other threats from systems.
• New user onboarding, account creation and permission assignment on various systems.

Toronto, Canada Area

• Maintaining and managing Spicers e-commerce platform;
• Identifying system improvements and recommending solutions;
• Managing preliminary testing on new site features;
• Developing, implementing and monitoring strategies to drive traffic to all areas of the site;
• Working with vendors to obtain new product information as well as update existing content;
• Set up and maintaining complementary and alternative products;

Vaughan

• Performing a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems.
• Responsible for a variety of project tasks that required good communications skills with the ability to work with users diplomatically and skillfully.
• Interacting with engineers (e.g., Network, System, SAP, etc.) and programming developers to restore service and/or identify and correct core problems.
• Simulating or recreating user problems to resolve operating difficulties and recommendedsystems modifications to reduce user incidents.
• Performing more complex operations and support activities such as maintaining and updating knowledge base articles and performing patching, upgrades and software installs with elevated profile rights.
• Providing service desk support resolving issues supporting the end user with software issues, network / VPN connectivity, configuration, etc.

Toronto, Canada Area

• Sales support, build and configuration of servers and other computers for governmental and private applications.
• Diagnose, troubleshoot and repair computers and peripherals as per RMA company policy.
• Test and provide solutions for product parts and product prototypes.
• Create, edit and finalize manuals for new and updated products.
• Follow all company's policies and procedures as per ISO:9001 standards.
• Configure and Setup RAID, BIOS and other advanced options.

Toronto, Canada Area

• Providing bilingual Portuguese/English technical support for resolution including, equipment functionality, configuration and repair, application support, software downloads, and network connectivity.
• In charge of migrating, editing, creating and updating IBM's knowledge database (inQuira) for their GPP tool.
• Responsible for training new employees on IBM's GPP tool.
• Ensuring bilingual Portuguese/English support services are delivered professionally and effectively.
• Taking the initiative to identify trends / opportunities and ensure appropriate actions are taken.
• Educating all IBM Partners on possible updates to their hardware or software Solution products.

• Supervised a team to maintain the highest quality and efficiency of service.
• Diagnosed and repaired personal computers and servers at both hardware and software level removing viruses, troubleshooting errors, testing hardware.
• Built custom PC's and servers, installed and updated OS, drivers and other software as per customer's requirements.
• Engaged customers to determine their needs, providing support to give ideal solutions, assisting and resolving problems.
• Researched the market for ordering and providing customers with current product demands.
• Created instore promotions to move inventory.

Computer Science

Associate Of Arts And Sciences (Aas), Computer Science And Engineering

Activities and Societies: Political Forum Club President