Eric B. Email & Phone Number

Remote, Us

Remote, Us

St. Louis, Mo, Us

San Diego, California, Us

Mumbai, Maharashtra, In

 Deskside Support Provide software and hardware support for approx. 500 local and remote clients all across the globe. Remediate Malware infections App Development Developed several inhouse tools based on VB.NET and AutoIT. Created a front end app to interface SCCM collections with Active Directory using VB.NET and PowerShell. Developed custom computer reboot tool used when deploying security patches. This tool is packaged in SCCM and deployed to every machine company wide globally. Sophos Safeguard Enterprise Encryption Solution Global administrator and application owner for Sophos encryption solution.  Configured servers for testing new encryption policies.  Write technical documents for recovery processes. Performed Challenge/Response recoveries. Junior SCCM Administrator/Packager Packaging, testing and deployment of enterprise applications using SCCM 1610 Used SCCM to deploy applications first to the UAT environment and then to the Production environment Create and run queries, and reports.  Linking deployments to Active Directory. Using PowerShell scripts to populate Active Directory groups, and create collections. Provide troubleshooting of client issues to other technicians on team. Identified pertinent applications, secured source files and wrapped them using MSI Commands or Admin Studio for incorporation into SCCM 2012. Performed UAT on wrapped applications Developed a custom install prompt used globally for user interface push deployments to enhance end user experience by allowing end users to install or defer installs. Integration and troubleshooting of vendor supplied .msi installations using Wise Package Studio, AdminStudio, and Orca. VMware Create, manage, and maintain VMs via vSphere Client and vSphere Web Client, including patching, application testing, and snapshot management.

St. Louis, Missouri, Us

St. Louis, Missouri, Us

Desktop support, break/fix hardware repair, PC Deployments, printer support, printer installations,

New York, New York, Us

Issued a PNC Bank Desktop Refresh.

Rockville, Md, Us

Windows Server 2000, 2003, 2008Managing group policiesCreating, modifying, and deleting users in Active Directory.Managed Active Directory tasks using a Domain Admin level account.Create new distribution groupsCreate new security groups Modify group membershipsMcAfee Whole Disk EncrytpionManaged users and machines in McAfee WDE software, creating and resetting tokens for corrupt accounts.Microsoft ExchangeAdded, deleted, modified mailboxes using Exchange Management ConsoleCollaborated with Microsoft BPOS Cloud Services to manage and update mailbox ownership and delegates.Tier 2 Incident ManagementProvide support for a variety of applications used by the USDA.Used Remedy web client to create and work Incidents, and Change Requests.Managed Service Desk Queues for Hardware/Servers, Enterprise Messaging/Cloud Services, AS400, Incident Management General, and Whole Disk Encrytion. Run vulnerability reports on machines and servers and remediate any vulnerabilities that are found.Blackberry SupportBES ActivationSend and receiving mail issues.Managed users with a Blackberry Server Admin account.Provide support for iPhone4s, iPad2, and iTunesSymantec/VERITAS Backup ExecProvide support for corrupt databases, recovering and troubleshooting backup exec failures to local site technicians.Windows XP – Windows 7 MigrationManaged Windows Deployment Server Images for deployment to user machines.

Hanover, Md, Us

Started off as a Tier 1 Universal Analyst providing Enterprise support for Boeing employees working to a Tier 2 desktop support analyst based on performance metrics.Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.Daily support of a wide range of technologies including, Microsoft Operating Systems, MS Office, Remote Access, Citrix, Active Directory, and Password Reset.Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%). Handled 30+ technical/mission-critical calls daily and consistently met high service standards.Used Remedy (BARS – Boeing Action Request System) and HP Service Manager to create and review tickets.Windows XP – Windows 7MS Office Suite 2003- 2010MS Exchange EmailStandard internet troubleshootingInvoking admin rights for software installs.Granting temp admin rights for software installs via Active Directory.Working within Active Directory to manage Windows accounts and Group Policies.Blackberry SupportBES ActivationSend and Receiving mail issuesTetheringGelco Travel and Expense ManagementReturning documentsAssistance with company chargelines.Changing Dynamic RoutingGeneral assistance with function and policy questions.Computer HardwarePrinters, Faxes, Scanners, Copiers, All-in-one Multifunction devices.Peripherials associated with a standard computer.Replacing motherboards and add-on cards.Laptop Repair.Computer Software Adobe Acrobat Adobe Photoshop Windows Vista/XP/Windows 7 Linux Macintosh

Associate'S Degree, Computer Systems Networking And Telecommunications

High School Diploma, Automotive Technology