Eric Beldo Email & Phone Number

Saint Paul, Mn, Us

Elk River, Minnesota

Plymouth, Minnesota

• Troubleshoot, maintain and install the followingo Avaya Aura Communication Managero Acme Packet SBC  Net Net 4500 Net Net 6300o Acme Session routero Avaya Session Managero T1, DS1, and DS3 o SIP Trunking• Troubleshoot using the following tracing toolso Wiresharko Acme Palladion • Develop documentation • Design and implement SIP flow from carrier to end user• Develop SIP connections to third party• Collaborate with Systems engineering team on new technology in a lab environment• Leverage ITIL change management process to make system changes and upgrades• Promote open and constructive dialog between departments and individuals• Partner with vendors on critical projects, troubleshooting and new installs• Perform maintenance, monitoring, scheduling, and support of multiple call centers to ensure all systems are performing in accordance with technical requirements in a 24x7x365 environment.• Collaborate with internal teams to troubleshoot high level issues• Maintain NAC security clearance

Troubleshoot, maintain and install the following Aastra Pointspan TDM system Aastra SPN VOIP SIP solution Nortel Option 11, BCM 50 and BCM 400 AVST, Call Pilot, Meridian, and Octel voicemail Verint and E-talk Call recording systems Centergy Call Center Reporting Application Tandberg and Polycom video conference endpoints and gateways T1, DS1, and DS3 connections Perform maintenance, monitoring, scheduling, and support of multiple call centers to ensure all systems are performing in accordance with technical requirements in a 24x7x365 environment. Work with users to better leverage ACD groups to make a better customer experience. Establish strong partnerships with internal clients resulting in timely execution of projects and requests. Leverage ITIL change management process to make system changes and upgrades Provide customer service, technical support, and problem resolution to customers for corporate voice communication network using various tools, internet research, vendor contacts, and experience to meet OLA timelines. Plan and execute cross-functional projects such as office moves and new installs Research and recommend voice communication systems in a WAN environment as well as install and maintain the systems. Recommend and follow through on process refinement to streamline operations Implement and follow security guidelines set by the Department of Defense for all hardware and software applications. Promote open and constructive dialog between departments and individuals Partner with vendors on critical projects, troubleshooting and new installs Travel nationwide to complete projects and participate in vendor conference

Install new Telecommunications equipment in Hotels/Motels by an established timeline Install new wireless internet equipment Terminate new cabling Maintain existing and new Mitel and Avaya PBX systems. Respond to customer concerns and resolve problems timely Participate in a 24/7 oncall rotation Traveled nationwide to complete install

Successful completion of the Apprenticeship program Created maps for outside plant telecommunications and cable television Managed DNR, county, and state permits acquisition process Constructed outside plant for Telecommunications and cable television Maintenance of all outside plant communication cabling and equipment Completed customer requests Worked with Central Office equipment Nortel DMS 500 Took customer calls for dispatch

Associates, Telecommunications And Cable Television

Associates Degree, Telecommunications, Cable Television