Eric Bell Email & Phone Number

Carrollton, Georgia, United States

Georgia

Installed, configured and maintained an extensive Cisco based network fabric consisting of catalyst3750, 3650, and 2960 in a high availability configuration.Working closely with the cybersecurity team, I operated and maintained a 1600 node VPN network necessary to protect patient healthcare information of over 9000 individual physicians.Served as the Tier 3 escalation technician tasked with resolving complex network issues referred fromthe Customer Service Desk.Configured and maintained the WLAN environment servicing the Corporate Headquarters campus consisting of over 30 Aerohive access points and the cloud based management system.Worked as part of a three person project team that successfully completed a data center relocation of more than 1200 secure customer data connections with minimal disruption to operations

Suwanee, Ga

• Serve as the Escalation Engineer for the resolution of complex issues from the corporate support center.• Plan, configure and deploy Microsoft Servers including configuration of storage and data backup systems.• Design, configure, deploy and maintain a multi-forest Microsoft Active Directory.• Deploy and maintain multi-hosts virtualization environment based on the VMWare hypervisor.• Deploy monthly Windows Updates to the corporate server environment using Microsoft’s WSUS.• Design, configure, and maintain the companies Hands on Labs environment using the Cisco Webex platform.

Carrollton, Ga

• I was the Administrator of the corporate Box.com Account. As Administrator I was solely responsible for system configuration changes, User management, Troubleshooting, App integration and Security.• Serve as the escalation point for complex problems, issues requiring rapid diagnosis and resolution and issues requiring high levels of interpersonal skills to overcome customer frustration and dissatisfaction. • Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.• A resource on implementation projects of new or upgrading systems. • Highly skilled at building and maintaining workstation disk images used for rapid fulfillment of customer requirements.• Planned and implemented the IT needs for major trade shows. • Project lead on the deployment and on-going maintenance of enterprise wide anti-malware and workstation security software.• Responsible for corporate patch management program including the validation and release of critical Operating System security updates.• The lead on the development and on-going maintenance of a small virtual environment using Hyper-V.

I was responsible for multiple customer visits dailyResponsibilities included:Inventory - maintain accurate inventory and equipment for installations, service calls or trouble tickets.Conduct site survey - determine the best positioning of our equipment for strongest signal reception.Equipment installation - place mounts, satellite dishes, and receivers while ensuring broadband connectivity.Customer education - review order with the customer and teach them the basics to use and enjoy their new service and equipment.Verification - ensure the completed order meets the customer's needs.

Responsible for keeping inventory of the warehouse and filling orders for the customer. Building and deploying images to the computers that where purchase by the customers Updating any applications and operating systems in the image as needed