Eric Bertram Email & Phone Number

Georgia, United States

• Directed a team to support daily operations, including safety, human resources, facilities’ activities, metricperformance review, and profitability.
• 250K sq. ft. warehouse with $67 million in annual revenue.
• Established standard operational procedures for all warehouse functions.
• Identified opportunities and collect data to substantiate; drive change where needed.
• Drove cost improvement activities by identifying system improvements, headcount optimization, and improved square footageutilization opportunities.
• Developed warehouse operations and Transportation goals and initiatives. Plan, develop, and implement warehouse safety andsecurity programs and activities.

Lawrenceville, Georgia, United States

• Cultivated a culture of safety, organization, a clean and organized working environment and upheld Peloton's Core Values
• Oversaw and upheld the standard operating procedures of all day-to-day operations, including warehouse and delivery operations, managing staff scheduling, product inventory, and vehicle fleet management
• Regularly review data to solve day to day operation challenges and lead the team to meet or exceed KPIs and company goals
• Oversaw inventory management ensuring inventory levels meet fulfillment needs and identifies and rectifies inventory control challenges
• Drove effective change management to meet business needs with minimal team member impact
• Ensured proper inventory levels by evaluating sales data and communicating with Peloton Logistics team on a regular basis

• Promoted to 5th largest area out of 12 (North Dakota, South Dakota, Wisconsin, and Minnesota) within company with $67M in annual revenues and three times amount of automation and volume from previous position.
• Directed a 157-member team to support daily operations, including safety, human resources, facilities’ activities, metric performance review, and profitability.
• Established cross-functional communication by holding weekly meetings, enabling visibility, and using a holistic approach to continuous improvement.
• Joined automation support tree to assist other locations with troubleshooting proprietary equipment and writing preventive maintenance logs to standardize procedures for hub staff.
• Established accountability, communication channels, and clear goal settings to transform location performance with worst P&L for three yearsto achieve 67% profitability, rank #1 several times since 2012, and increase.
• Reduced loss rate dropped from 2.1 % to.002% (lowest in company) and safety incident rate from 3 to 0 a year for all locations.

Des Moines, Iowa Area

• Promoted to operations manager of location; service area included all of Iowa and parts of South Dakota.
• Managed a supervisor and 22 employees to support safety, facility operations, and performance metrics.
• Formed an 11-member automation support group committee and created a new list for automation support and metrics tracking for daily summaries of each piece of equipment to lower machine down time and error code response.
• Reduced issue tickets from 23 per day with 18% needed onside support to an average of three per day with 5% onside support needed within eight months.

Panama City, Florida Area

• Oversaw 18 employees and managed hub operations consisting of eight pieces of automation to exceed company standards while maintaining a safe work environment.
• Oversaw payroll, HR issues, facility security, and employee schedules.
• Demonstrated a mechanical knowledge of equipment to support maintenance and troubleshooting.

Panama City, Florida Area

Extensive experience in customer service, problem-solving, and working with the traveling public. Responsibilities included check-ins, reservations, and ticketing, as well as training co-workers and other employees. Trained on the Northwest Airlines Cardinal System for Cargo Security, and specializing in Ground Security Coordination and Complaint Resolution.

Panama City, Florida Area

Responsibilities included checking in passengers, working with tickets and reservations.Trained on Northwest Airlines PARS/World Span computer reservation system.