Eric Boston Email & Phone Number

Columbus, Ohio Area

Support and advise colleagues in branches on policy andprocedure.Ensure procedures guidelines are communicated to be in linewith compliance.Assist with resolving difficult escalated scenarios inbranches Nationwide.Review legal documents to make certain they are adequate.Hand selected to handle complex issues

Hilliard, OH

• Set goals and work toward achieving them by educating new hire associates
• Provided an environment that supports constructive feedback on performance
• Review employee computer monitored statistics daily and provide constructive feedback
• Evaluate trending on a daily, weekly and monthly basis during new hire training
• Customer Retention

Columbus, Ohio Area

• Take ownership of each customer while empathizing and prioritizing customer needs
• Resolve conflicts and manage customer expectations
• Determine customer needs and provide appropriate solutions through relationship building
• Required to abide by all applicable regulatory and department practices and procedures
• Make appropriate decisions on behalf of the customer and business quickly and effectively
• Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools

Columbus, Ohio Area

• Referring customers to other areas of the bank to deepen relationships and build strong internal partnerships
• Adhering to all operational, security, risk and regulatory policies and procedures
• Processing customer transactions accurately and efficiently while balancing daily
• Educating customers on how to leverage technology to assist them with their banking need

Columbus, Ohio Area

• Supervised the work of other staff members, and organized the stocks, and other equipment
• Ensure training needs of subordinates are met.
• Opened and closed the restaurant
• Ensured restaurant cleanliness in accordance with Occupational Safety and Health Administration standards