Eric Bourassa Email & Phone Number

Montréal, Québec, Canada

Assure the highest standards in customer service for complaints due to faulty items and delivery.Sales and warehouse staff management, including schedules, work related disagreement, tasks planning.Follow up in delayed deliveries due to shortage, defective items and human mistakes.Organize the warehouse space to prevent loss and damage, and make reception and deliveries easier.Negotiate with head office and service centers to accelerate customer service.Analyse price from competing stores to maintain profits and sales.

Montreal, Canada Area

Under the store manager's supervision, bi-weekly merchandising of the department to make way for new products, and to create attractive displays to increase walk-ins and sales.Clerical operations from opening and closings, including replacing the cashier.Manage the department inventory for peak periods to increase it's share of the store's total sales.Manage inventories for the store four times a year accurately.Training of new employees, including salesmen, cashier and warehouse workers.

Montreal, Canada Area

Manage products orders for sales, rentals and pre-orders.Merchandising and organisation of new and used products to prevent loss and theft and to assure that stock gets sold before price drop to avoid profit loss. Hiring and training of managers for new stores.Communicate with different distributor to keep profit margins as high as possible by negotiating prices.

Managing daily inter-stores transfers and inventories.Merchandising and planning of store space to accommodate different promotions and displays.Managing staff, including hiring, transfers, promotions, firing and training.Weekly receptions of new merchandise for store display.

Education record

Education record