Work with Support, Development, and Lab Services to address technical issues affecting client's ability to utilize our products effectively.Manage escalations in client situations, pulling in appropriate resources and directing efforts towards effective resolution of technical issues.Drive product serviceability efforts to improve client's ability to self-resolve technical issues as well as improving Support/Development time to resolve technical issues.

Provide technical support to HCL Commerce users, specializing in HCL Commerce Search (Subject Matter Expert), both the Solr-based and ElasticSearch-based implementationsTrain new support team members on HCL Commerce, as well as assist new development team members on HCL Commerce Search functionalityParticipate in code, design, and test plan reviews for upcoming releasesLead serviceability efforts in HCL Commerce Search to improve client experience and support efficiencyLead code quality discussions, recommending changes to drive QoL improvements into productProvide guidance on documentation work for HCL Commerce Search, as well as write troubleshooting documentation (ex. MustGather) for our Help Center

Provide technical support to HCL Commerce users, specializing in Commerce Search (Subject Matter Expert), both the Solr and ElasticSearch-based implementations. Train new support team members on HCL Commerce, as well as assist new development team members on Commerce Search functionalityUtilize my support experiences and technical ability to provide code/design guidance on serviceability for upcoming releases

Provide technical support to HCL Commerce users, specializing in Commerce Search (Subject Matter Expert)Assisted with transition of Commerce solution from IBM to HCL, minimizing disruption of support to our clients during this periodTrained new support team members on HCL Commerce, as well as new development team members on search functionalityUtilize my support experiences and technical ability to provide code/design guidance on serviceability for upcoming releases

Provide technical support for IBM Commerce, IBM Digital Commerce, and Watson Content Hub users, specializing in Commerce Search (Subject Matter Expert). Regular contributions, mainly about Commerce Search, to the WebSphere Commerce Client Success Essentials blog: https://www.ibm.com/developerworks/community/blogs/wcsTravel on-site to assist clients with resolving critical Commerce Search issues. Engage with development team to review sources of common client issues, provide suggestions for serviceability and/or documentation improvements for current versions of the product, as well as upcoming versions. Maintained VM infrastructure for Support team to use for replicating/investigating client issues, as well as writing script to generate various setups of a Commerce v9 environment (auth/live, using Vault as configuration manager, etc).Maintain on-call rotation for weekend coverage by creating/managing schedule and implement layered call out process to ensure coverage.Run New Hire Training program to train new employees on the product, as well as providing exceptional support.Reviewed code submissions and interviewed graduating students for full time Software Developer positions. Also interviewed undergraduate students for internship positions.Participate in Holiday Readiness program as focal for IBM Commerce and IBM Digital Commerce, keeping track of critical ongoing issues clients are facing that may impact their peak period, as well as making sure right focus is put onto such issues to make sure they're resolved in time for their particular peak period.

- Stock, organize, and maintain grocery section of store - Receive and record shipments to the store from suppliers- Create signage for sales- Order dairy/frozen product - Record loss/damages in database

- Maintain all outdoor public sports fields in Brampton (soccer fields, baseball diamonds, etc)- Drag and line baseball diamonds according to renter’s specifications- Assist conveners in running their national and provincial tournaments at sports fields

- String trim and mow the grass- Maintain sports fields, skate park, and baseball diamond at Chinguacousy Park- Parking Lot and Gate Control during major events such as Canada Day

- Operate carpet lift for skiers and snowboarders- Operate tube lift for tubers- Prepare snow guns for snow blowing- Set up tents and tables for City of Brampton winter events