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Eric Scott Email & Phone Number
Client Engagement Manager
at
HCLSoftware
1 work email found
@ibm.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Who is Eric Scott? Overview
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Quick answer
Eric Scott is listed as Client Engagement Manager at HCLSoftware, based in Toronto, Ontario, Canada. AeroLeads shows a work email signal at ibm.com and a matched LinkedIn profile for Eric Scott.
Eric Scott previously worked as Lead Software Engineer I at Hclsoftware and Senior Software Engineer III at Hclsoftware. Eric Scott holds Honors Bachelor Of Science (Hbsc), Computer Science from University Of Toronto Mississauga.
Company email context
Email format at HCLSoftware
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{first_initial}{last}@ibm.com
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Profile bio
About Eric Scott
I am a software engineer with over 10 years of experience in e-Commerce industry, focused on providing the best possible experience for our clients. I do this by focusing on three key areas:1) Working Directly with Clients- Minimize impact of production environment issues through quick short term changes, while working on longer term solutions to fully address problem- Travel on-site to client locations to resolve critical situations- Attend our conferences as part of representing the Commerce Search team2) Enablement- Create problem determination documentation (ex. MustGather) for clients and internal teams to use for getting started on issues- Train new Support team members on providing world class experience for our users- Assist with training new Development team members on Commerce Search, as an SME in this area3) Minimizing Future Problems- Lead serviceability efforts in Commerce Search while also assisting other areas of our product- Lead code quality discussions, and participate in code, design, and test plan reviewsOutside of work, I love playing hockey, reading Sci-Fi, and travelling (38 countries so far).
Listed skills include Ibm Websphere Commerce, Solr, Db2, Product Support, and 12 others.
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Eric Scott's current company
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10 roles
Eric Scott work experience
A career timeline built from the work history available for this profile.
Client Engagement Manager
Work with Support, Development, and Lab Services to address technical issues affecting client's ability to utilize our products effectively.Manage escalations in client situations, pulling in appropriate resources and directing efforts towards effective resolution of technical issues.Drive product serviceability efforts to improve client's ability to self-resolve technical issues as well as improving Support/Development time to resolve technical issues.
Lead Software Engineer I
Provide technical support to HCL Commerce users, specializing in HCL Commerce Search (Subject Matter Expert), both the Solr-based and ElasticSearch-based implementationsTrain new support team members on HCL Commerce, as well as assist new development team members on HCL Commerce Search functionalityParticipate in code, design, and test plan reviews for upcoming releasesLead serviceability efforts in HCL Commerce Search to improve client experience and support efficiencyLead code quality discussions, recommending changes to drive QoL improvements into productProvide guidance on documentation work for HCL Commerce Search, as well as write troubleshooting documentation (ex. MustGather) for our Help Center
Jul 2022 - Jul 2024
Senior Software Engineer Iii
Provide technical support to HCL Commerce users, specializing in Commerce Search (Subject Matter Expert), both the Solr and ElasticSearch-based implementations. Train new support team members on HCL Commerce, as well as assist new development team members on Commerce Search functionalityUtilize my support experiences and technical ability to provide code/design guidance on serviceability for upcoming releases
Jul 2021 - Jul 2022
Senior Product Support Specialist
Provide technical support to HCL Commerce users, specializing in Commerce Search (Subject Matter Expert)Assisted with transition of Commerce solution from IBM to HCL, minimizing disruption of support to our clients during this periodTrained new support team members on HCL Commerce, as well as new development team members on search functionalityUtilize my support experiences and technical ability to provide code/design guidance on serviceability for upcoming releases
Jul 2019 - Jul 2021
Ibm Commerce Technical Support Specialist
Ibm Canada
Provide technical support for IBM Commerce, IBM Digital Commerce, and Watson Content Hub users, specializing in Commerce Search (Subject Matter Expert). Regular contributions, mainly about Commerce Search, to the WebSphere Commerce Client Success Essentials blog: https://www.ibm.com/developerworks/community/blogs/wcsTravel on-site to assist clients with resolving critical Commerce Search issues. Engage with development team to review sources of common client issues, provide suggestions for serviceability and/or documentation improvements for current versions of the product, as well as upcoming versions. Maintained VM infrastructure for Support team to use for replicating/investigating client issues, as well as writing script to generate various setups of a Commerce v9 environment (auth/live, using Vault as configuration manager, etc).Maintain on-call rotation for weekend coverage by creating/managing schedule and implement layered call out process to ensure coverage.Run New Hire Training program to train new employees on the product, as well as providing exceptional support.Reviewed code submissions and interviewed graduating students for full time Software Developer positions. Also interviewed undergraduate students for internship positions.Participate in Holiday Readiness program as focal for IBM Commerce and IBM Digital Commerce, keeping track of critical ongoing issues clients are facing that may impact their peak period, as well as making sure right focus is put onto such issues to make sure they're resolved in time for their particular peak period.
May 2013 - Jun 2019
Grocery Clerk
- Stock, organize, and maintain grocery section of store - Receive and record shipments to the store from suppliers- Create signage for sales- Order dairy/frozen product - Record loss/damages in database
Aug 2009 - Apr 2013
Field Rec (Seasonal)
- Maintain all outdoor public sports fields in Brampton (soccer fields, baseball diamonds, etc)- Drag and line baseball diamonds according to renter’s specifications- Assist conveners in running their national and provincial tournaments at sports fields
May 2011 - Sep 2012
Chinguacousy Park Maintenance (Seasonal)
- String trim and mow the grass- Maintain sports fields, skate park, and baseball diamond at Chinguacousy Park- Parking Lot and Gate Control during major events such as Canada Day
May 2008 - Aug 2010
Chinguacousy Park Ski Hill Lift Operator (Seasonal)
- Operate carpet lift for skiers and snowboarders- Operate tube lift for tubers- Prepare snow guns for snow blowing- Set up tents and tables for City of Brampton winter events
Dec 2007 - Mar 2010
1 education record
Eric Scott education
FAQ
Frequently asked questions about Eric Scott
Quick answers generated from the profile data available on this page.
What company does Eric Scott work for?
Eric Scott works for HCLSoftware.
What is Eric Scott's role at HCLSoftware?
Eric Scott is listed as Client Engagement Manager at HCLSoftware.
What is Eric Scott's email address?
AeroLeads has found 1 work email signal at @ibm.com for Eric Scott at HCLSoftware.
Where is Eric Scott based?
Eric Scott is based in Toronto, Ontario, Canada while working with HCLSoftware.
What companies has Eric Scott worked for?
Eric Scott has worked for Hclsoftware, Ibm Canada, Sobeys, and City Of Brampton.
How can I contact Eric Scott?
You can use AeroLeads to view verified contact signals for Eric Scott at HCLSoftware, including work email, phone, and LinkedIn data when available.
What schools did Eric Scott attend?
Eric Scott holds Honors Bachelor Of Science (Hbsc), Computer Science from University Of Toronto Mississauga.
What skills is Eric Scott known for?
Eric Scott is listed with skills including Ibm Websphere Commerce, Solr, Db2, Product Support, Computer Science, Mongodb, Postgresql, and Javascript.
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