Eric Bruggeman Email & Phone Number

Seattle, Washington, United States

Manage retail projects including: renovations, relocations and new store openings. Handle technical aspects as well as supply chain.

Seattle, Washington, United States

• Global Deployment & Management: Led the construction and deployment of a global network of cloud-connected surgical capture systems for Johnson & Johnson's Medical Technology Division (Robotics and Digital Solutions).• Customer Support & Training: Directed customer support operations and provided system training post-installation, ensuring optimal user experience and satisfaction.• Supply Chain Management: Coordinated supply lines for enclosures, hardware, cabling, and other essential equipment, supporting field engineers' operational needs.• Innovation & Collaboration: Drove innovative solutions to meet customer demands by collaborating with sales, marketing, UX, and engineering teams.Software Integration: Proficiently read and implemented software scripts in Linux and Python tailored for: • Video Capture hardware, enhancing system capabilities.• System Tools:Developed macro templates for Zendesk to streamline customer interactions.Leveraged Jira ticketing system for addressing and resolving customer queries and concerns.

Greater Seattle Area

• Primary Selective Retail Service Analyst for my team (Project Management, Business Systems Analysis): Process a large number of retail requests from our District Managers and Regional Operations Coaches, vet the requests through several layers of criteria and communications with our Operations Department, order parts through Zones and track deliveries via FedEx, arrange installation through 3rd party vendors, align and organize requests with our clients and ensure that the requests are fulfilled, compile results and tracking via Excel Spreadsheets and generate a report to distributed weekly to other 50 team members. • Oversee installations of hardware for projects including: Drive Through Evolved, Wave Retrofit, RP9 and Point of Sales.• Worked with Starbucks store partners and technicians to troubleshoot with an emphasis on strong customer service and attention to detail.• Troubleshot Drive Through Timers and managing status using HME software.• Daily maintenance of a Watch list of stores for Intermittent Digital Signal Loss derived from a Powershell script.• Distributed Low Sales, Missing Sales and RNA reports. Researching using SQL query, VNC and Remedy software.• Scheduled Overnight DB recreate using Deployment Manager software.• Monitored Starbucks Hand Held Devices using Clearpass software. • Pulled store logs using Device Manager Software.• Registered peripheral hardware using EMC software.• Constructed mock Drive Through Evolved workspaces with hardware including: El Gato Video Capture device, BNC to RCA adapters, cat5/6 cabling, Gem Electronics video baluns, Kanex Pro Tx 100 transmitter and receivers.• Analyzed Digital Order Screen information and issues through the At-91 diagnostics tool.

Redmond, Washington

• Managing up to 80+ cases at a time finding audio and video solutions for a wide range of clients including: Starbucks, Banana Republic and Sur La Table.• Basic troubleshooting with clients and dispatching technicians to restore pieces ofequipment such as: amplifiers, speakers, video walls, TV screens and Playnetwork music players like the MC550 and X5 Curio.• Working with Systems Support and Media Network operations to solve in depth audio/video problems.• Utilizing software programs like Epicor to create and edit work orders and bill our clients.

Shoreline, Wa

Organizing music databases, contacting radio stations and internet music providers, and social media.

Marysville Wa

Responsibilities included: Placing microphones, setting levels for bands, mixing live bands using the Yamaha M7CL console, working one on one with musicians, and lighting using the Hog IPC console.

Uss John C Stennis Cvn 74, Comusnavcent Manama, Bahrain

Personal leadership and responsibilities included: Watch floor supervisor, securitydispatcher, handling of Top Secret material, electronic intelligence analysis anddissemination, electronic warfare, and anti-ship missile defense. Discharged honorably.

Bachelor Of Applied Science (Basc), Audio Engineering, Senior

Cryptology, Electronic Warfare

Corry Station Joint Training Command Pensacola, Florida Electronic Warfare and Cryptological Technician Technical