Eric Bryant Email & Phone Number

Johnson City, Tx, Us

Remote

Austin, Texas Area

● Served as a Product Champion for the product platform, responsible for being a subject matter expert for both support and engineering● Provide feedback to product management on areas needing improvement based on incoming case data● Identify and communicate trending issues to support, engineering, and product management● Attend core team meetings and sprint demos to provide feedback to engineering and product management on future releases● Assist Product customer Management with collecting feedback on beta releases● Assist sales and renewal teams on customer escalations● Responsible for providing excellent top-tier support to our largest customers & solving complicated technical issues● Mentor and train junior level technicians● Support release time activities such as Development Assisted Upgrades ● Organize customer-facing training and perform live webinars

Austin, Texas Area

● Performed Software support for various Network Monitoring software, Server and Application Software● Applied knowledge of SNMP, ICMP, Netflow, TCP, and UDP protocols ● Troubleshot minor network connectivity tasks● Conducted MS SQL troubleshooting including backup, select SQL statements, update SQL statement● Handled support ticket processing ● Provided analysis of Systems hardware environments● Troubleshot and analyze event and software logs● Maintained phone customer support and call queue handling● Administered customer service quality relationship with customers● Worked with software such as Wireshark, MS SQL, MS Active Directory, MS Server 2003-2012, Cisco IOS, Cisco Call Manager

Austin, Texas Area

Deployment of IT systems and support.

Austin, Texas Area

● Maintained and repair of Symantec Enterprise Backup Infrastructure● Implemented and supported of Microsoft Small Business Server● Performed systems administrative functions for Server 2003/Server 2008● Participated in face to face Client/Customer systems support● Administered Lotus Notes 8.5 Domino administration and Client support● Troubleshot of e-mail delivery applications including Baracuda and Mailwise Electric Mail● Maintained VOIP Systems ● Implemented VMware ESXi clients and servers● Performed end user remote desktop support with various applications including Go To Meeting, and Cisco Webex● Support of Enterprise Symantec AV Enpoint protection Server and clients as well as performed maintenance on Trend Micro clients● Performed active directory and domain administration● Provisioned of Crystal Report Scheduling ● Provided maintenance of network equipment as well as troubleshoot of network configurations

Austin, Texas Area

● Supervised Datacenter capacity planning● Maintained HVAC equipment and power support equipment, including PDU’s, UPS’s and generator● Administered all cabling management● Coordinated all new installation and repairs on the datacenter facility, including general office repairs● Worked closely with Chief Technology Officer on emergency management and redundancy preparation, including creation of datacenter emergency procedure handbook● Designed Visio datacenter wiring diagrams and electrical diagram of datacenter facility● Created monthly reporting with Visio documentation● Implemented Inventory and supported all datacenter equipment● Implemented datacenter security

Austin, Texas Area

● Conducted surveillance of the 24/7,365 day datacenterInstalled and implemented racks, including PDU power strip setup● Provisioned cabling for all racks and server systems within the datacenter● Performed Cisco Call Manager tasks, such as phone setup and level 1 phone problem handling, as well as entry level configuration using Cisco IOS● Entry Level VMware experience● Monitored nodes and devices using Solar Winds, Cacti, and Nagios software ● Dispatched and arranged on-site support, as required for problem diagnosis and/or resolution ● Presented monthly analysis, management, and usage reports ● Provided Remote backup restore requests, issue tracking, and reporting● Carried out entry level troubleshooting tasks, including Active Directory/MS Exchange changes and additions

Austin, Texas Area

● Installed and troubleshot Avaya system phones● Conducted Remedy Ticket handling● Maintained and troubleshot network and other communication cabling medias● Troubleshot various network issues, including LAN, WAN, and Wi-Fi● Provided service to customers and vendors, including high priority executives, in a corporate environment● Managed and responded to all telecommunication and network service requests● Handled and processed trouble-ticket paperwork for Electra Link service account at AMD● Troubleshot network and phone medias in a Clean Room Environment