- Conduct interviews with prospective borrowers to create new residential mortgage business. - Obtain all necessary information from prospective borrowers to complete loan application in the form required by lenders and pursuant to company policies and procedures.- Engage in consultative sales approach by analyzing credit and financial data of prospective borrowers and match appropriate loan product to best fit their needs/situation in accordance with company policies and procedures. - Distribute oral and written factual information to prospective borrowers regarding loan terms, conditions and qualification requirements pursuant to company policies and procedures.- Arrange for the appraisal of the subject of real property in compliance with Fannie Mae's Appraiser Independence requirements, Truth in Lending Act's Appraisal Independence requirements and/or in compliance with any and all other statues, regulations, rules or requirements then in effect regarding the appraisal of the residential real property in connection with a consumer credit transaction.- Arrange loan documents for delivery to borrowers and secure necessary signatures from principals.

- Responsible for daily operations in New Jersey, Georgia, Ohio, Wisconsin, California, and Texas- Directly manages a fleet of 14 contractors generating approximately $3,200,000 in revenue annually - Created a centralized, cross-trained auditing team to more efficiently and effectively balance workload resulting in $44,000 in annual savings and $500,000 in increased annual revenue- Engaged with qualified prospective drivers using consultative sales approach to expand fleet by 22 drivers and potential annual revenue by $11,000,000 - Manages service center operating expenditures to ensure seasonality does not negatively impact cash flow - Simultaneously avoided an injunction and improved the company’s safety rating with the DOT through internal policy reform- Partners with the internal departments to ensure fleet maintains 100% compliance with DOT FMCSA guidelines - Responsible for handling escalations from all General Managers for entire fleet of over 110 drivers- Expanded driver ranking program across all locations resulting in number one ranking for the Survey of Corporate Relocation Managers

- Developed a method of ranking drivers to identify training opportunities necessary for improving quality and effectiveness of fleet without increasing head count- Mitigated deficiencies by compiling data from on-site client visits to identify opportunities for improving training programs and operational procedures- Addressed quality issues by reviewing case facts and implementing solutions to resolve issues

- Relocated approximately 150 executives with a 98% satisfaction rating, which generated $1,500,000 in revenue - Maximized revenue by producing all internal and federal reports necessary to ensure 100% of billable items were invoiced to clients - Maintained 100% compliance with all federal regulations required to operate as a Federal Motor Carrier