Eric Bunzel Email & Phone Number

• Manage a portfolio of clients, serving as the primary point of contact for technical matters.
• Build and maintain strong relationships with clients, working closely with them to understand their technical needs and provide solutions.
• Provide technical support and assistance to clients, ensuring that their issues are resolved in a timely and effective manner.
• Collaborate with cross-functional teams, including product management, engineering, and sales, to ensure that clients’ needs are met and issues are resolved.
• Develop and maintain a deep understanding of the company’s products and services, as well as industry trends and best practices.
• Develop and implement customer success plans to ensure that clients achieve their desired outcomes and remain satisfied with the company’s services.

Dallas Texas / North, East & West Texas / Oklahoma

• Deliver a culture where employees and customers feel empowered, valued, safe, and included.
• Create meaningful partnerships with Field leaders (GM and above) to drive the consult and design proficiency, acumen, customer portfolio management, business growth of $208m Fy22 & trending $250m in Fy23
• Mentor, support, and guide 25+ consult & design sales managers to inspire sales behaviors, portfolio management, customer journeys, gap management and very important project “VIP” outcomes.
• Utilizes data, analytics, and local sales leaders to define customer share and identify marketplace opportunities and gaps and identify and communicate recommended actions to supporting leaders and partners for 75 in.
• Hire or participate in Talent planning and Recruitment activities for C&D leadership roles and Sales roles when necessary

Southern MO/OK/AR/LA/AL/MS/FL Gulf Coast

• Company leading performance, direction & development of 28 in home sales employees generating $45m across, 2 markets, 4 districts, 53 stores and 7 states. Started with 10 direct employees generating $10m
• Additionally, responsibly for premium home theater revenue and margin impact of 3 locations and 60 different location vendor home theater pads north of $80m of revenue
• Collaborated and created training content & certifications with peers, vendor partners & corporate partners.
• Worked closely with district, market, territory and corporate partners supporting both verticals of responsibility as well as the core sales, inventory, services fulfillment and operations support of all retail locations

Fort Smith, Arkansas

• Analyze store's performance indicators against goals and develop plans to improve underachieving areas. Monitor Customer Service/Operations to ensure customer loyalty, Sales Departments to ensure sales proficiency.
• Provide direction and development of management staff & 120+ employees to ensure SOP execution and achievement of store financial goals
• Created a culture based around foundational excellence and KPI’s in each area & total sales volume exceeding $28m
• Partnership throughout the community and local partners to help drive local loyalty
• Worked closely with district/market/territory staff on implementing new programs and initiatives and ensuring SOP execution. As was as the Specialty GM coach for new GM’s.

Fayetteville, Arkansas

• Implement strategy, analyze business results to identify gaps and opportunities and create plans to address gap all in partnership with general manager, district leadership, and peers.
• Ensure Sales Supervisors understand and can execute strategy including expectations are met and is held accountable to the execution of strategy.
• Fulfill Customer Experience Leader responsibilities to support business results and customer needs.

Arkansas

• Achieve maximum sales profitability, growth and account penetration within Arkansas by effectively selling the company’s products and/or related services.
• Personally contacts and secures new business accounts/customers.
• Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
• Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.
• Establishes, develops and maintains business relationships with current customers and prospective customers in Arkansas to generate new business for the organization’s products/services.
• Makes telephone calls and in-person visits and presentations to existing and prospective customers.

Fayetteville, Arkansas Area

• Manage retail staff, including cashiers and people working on the floor.
• Ensure pricing is correct.
• Work on store displays.
• Attend trade shows to identify new products and services.
• Coach, counsel, recruit, train, and discipline employees.
• Evaluate on-the-job performance.

Bachelor Of Science (B.S.), Marketing/Marketing Management, General

• Studies included hands-on program to learn the skills and strategies to help identify customers' needs and wants, studies the challenges.

Associate Of Arts (A.A.), Computer Science

• Studies included hands-on learning program to learn the analytical skills required to install, maintain and upgrade computer hardware.