Eric Burnham Email & Phone Number

Texas, United States

Responsible for managing the technology relationship between Citi Retail Services and its key stakeholders, including retailers, technology partners, and internal business and technology teams.

Provide IT oversight support to external retail partner's credit card portfolio leveraging Splunk. Serve as a point of contact for internal and external IT teams for system issues. Monitor IT system wellness to ensure systems are delivering IT services within contractual Service Level Agreements. Investigate out of standard performance and engage support teams to resolve issues. Develop and publish regular reporting on system health, critical incidents, and ad hoc requests.

Irving, Texas

• Lead small and medium sized technology projects in a diverse organization.• Serves as a liaison between the business community, IT and First Data.• Coordinates with IT PM’s and First Data to ensure appropriate integration of functions to meet goals.• Provides technical knowledge to ensure requirements and designs integrate between vendors and Citi IT.• Resolve problems concerning the projects; contact vendors for support when necessary; facilitate resolution to risks/issues and resolve problems involving clients with optimum speed and efficiency.• Acts as a technical resource and may provide system support for requirements, testing, and project management tools.• Formulates and incorporates successes and lessons into best practices.• Contact with users, external service providers, and other technical specialists as needed• Work with business and technology to research and resolve issues

Provide IT oversight support to external retail partner's credit card portfolio. Serve as a single point of contact for internal and external IT teams for system issues and managing the system change control process. Facilitate IT production support meetings, provide status updates to senior leaders both internally and externally, and track progress to completion. Coordinate partner and vendor infrastructure changes within the Citi environment. Monitor IT system wellness to ensure systems are delivering IT services within contractual Service Level Agreements. Investigate out of standard performance and engage support teams to resolve issues. Develop and publish regular reporting on system health, critical incidents, and ad hoc requests. Deliver presentations on status of portfolio to senior level management.

Bachelors, Network And System Administration/Administrator

High School Diploma