Eric Burnham Email & Phone Number

Orem, UT, US

Springville, Utah, United States

Lending and Account Services Originator

American Fork Utah

• Managed sales team (10 agents) in conversion from Seibel to Salesforce (software) while training team and updating Salesforce for better team use.
• Professional and proficient communication with Doctors as well as internal staff and management
• Primary systems used: Salesforce, Zoom, Excel, Microsoft Teams and Outlook
• Team leader and supervisor for various sales projects including Pandemic Assistance where I created a way to assist Dentists while dealing with closing down for Covid-19 while still reaching sales goals.
• My team of 10 agents worked primarily on upgrading and redirecting Dental offices to what software would best help their offices.
• Sales growth by 33% from first quarter 2020 to the third quarter 2020 by sales projects: Pandemic Assistance, PPE Order Discounts and combining some of the inbound sales with outbound sales tactics.

Springville, Utah, United States

• Marketing Management- Decreasing costs by 50%, While Increasing Sales by 200%, moving the business from billboard ads and mailers to digital marketing.
• Provided production reports (Excel and PowerPoint) for senior management for the Dental Lab. Tracking records for goals being worked on and being met for signing up new students along with expense reports for materials.
• Responsible for the accurate and timely reporting of financial results through streamlined and efficient bookkeeping. Created and managed all documentation using Office 365 shared documentation. Having converted from.

Bountiful/Lehi/Pleasant Grove, Utah

• Online and phone communications Expert. Customer satisfaction reports showing 98% satisfaction overall every quarter. (Peers averaging 86%)
• Taught product knowledge on lending options giving the sales team new lending opportunities. Increasing teams funded loans and lines by 75% each month.
• Responsible for monthly evaluation meetings with direct reports to discuss individual performance goals and results.
• Manage LoanPro (Credit Union Loan Software) for new and existing loan applications and by cross-selling lines of credit effectively shortened the process for approvals by 10% by utilizing clipboards and OneNote to move.
• Trained branch loan officers on the Home Equity Lines of Credit (HELOC), increasing product sales by 150%

Bachelor'S Of Science, Business Management

Education record

General Studies