Sr. Manager, Global Partner Enablement Programs
Current
Nov 2024 - Present
AeroLeads people directory · profile
Eric C. Email & Phone Number
Sr. Manager, Global Partner Enablement Programs
at
Smartsheet
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Sr. Manager, Global Partner Enablement Programs
Location
Edinburgh, Scotland, United Kingdom
Company size
Who is Eric C.? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Eric C. is listed as Sr. Manager, Global Partner Enablement Programs at Smartsheet, a company with 2007 employees, based in Edinburgh, Scotland, United Kingdom. AeroLeads shows a matched LinkedIn profile for Eric C..
Eric C. previously worked as Principal Partner Enablement Manager at Smartsheet and Operations Manager at Smartsheet. Eric C. holds Licentiate Degree, History from Universidad Nacional De Educación A Distancia - U.N.E.D..
Company email context
Email format at Smartsheet
This section adds company-level context without repeating Eric C.'s masked contact details.
Smartsheet
Review company-level records connected to Eric C. before choosing the right outreach path.
Profile bio
About Eric C.
Skilled in Problem Solving, Customer Engagement and Satisfaction. Experienced in the evaluation and improvement of the way we communicate with customers across all channels.
Current workplace
Eric C.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Smartsheet
11 roles
Eric C. work experience
A career timeline built from the work history available for this profile.
Principal Partner Enablement Manager
Execute and manage the Partner EMEA Enablement program.Work cross functionally to build partner competency and skills via instructor led and web based training programs. Facilitate learning sessions, including live in person content delivery, covering a broad range of Smartsheet content: Product, Technical, Use Case, Target Personas, How to Sell, Services.
Aug 2023 - Nov 2024
Operations Manager
Lead a mix of individual contributors and help as a point of reference for leaders across several teams within all three tiers of Technical Support professionals, leveraging operational metrics such as CSAT scores, closed loop feedback processes, knowledge management, etc to successfully deliver support to our customers at scale.Set clear objectives.
Sep 2022 - Aug 2023
Team Manager
Manage & lead a team of technical support professionals to provide enterprise-level, post-sales technical support to Smartsheet customers.Awarded Manager of the Quarter in Q3 2021.Set clear objectives, coach & provide feedback, evaluate progress, and instill a high performance culture with focus on teamwork, customer excellence, and ownership for resolving.
Jul 2021 - Aug 2022
Tier 2 Escalations Engineer
Serve as a technical mentor on the Smartsheet, Bridge and Resource Management applications.Coach and provide feedback to teammates and work internally on specific queries to address the needs of the department as a technical mentor.Awarded with “Rule Award” for the collaboration and technical guidance of the team.
Feb 2020 - Jun 2021
Technical Support Specialist
Understanding or identifying the customer’s requests over phone and email providing thorough troubleshooting steps and successful solutions whilst maintaining a “First Contact Resolution” mindset.Understanding the business’ needs through meetings and 1:1s. Receiving and providing feedback to line manager and peers.Advocate for customer feedback, reporting.
Oct 2019 - Jan 2020
B2C Customer Service Specialist
Supervise the 3rd party customer service provider offering guidance and ensuring that the Service Levels Agreements are met
Mar 2018 - Sep 2019
Tier 2 Escalations Specialist
Jun 2017 - Feb 2018
English Language Teacher
Sep 2016 - Jun 2017
English Language Teacher
Self Employed
Sep 2011 - Jul 2016
English Language Translator
Sep 2009 - Sep 2011
Team & coworkers
Colleagues at Smartsheet
Other employees you can reach at smartsheet.com. View company contacts for 2007 employees →
FA
Fani Andrianto
Colleague at Smartsheet
Riau, Indonesia, Indonesia
View →
GA
Georgina Araujo
Colleague at Smartsheet
San Jose, Costa Rica, Costa Rica
View →
SO
Sally-Ann O'Callaghan
Colleague at Smartsheet
United Kingdom, United Kingdom
View →
ZS
Zack Smith
Colleague at Smartsheet
Greater Seattle Area, United States
View →
SU
Shane Unger
Colleague at Smartsheet
Seattle, Washington, United States, United States
View →
BS
Black Shadow
Colleague at Smartsheet
Jakarta Metropolitan Area, Indonesia
View →
SS
Stalker Stalker
Colleague at Smartsheet
New York, New York, United States, United States
View →
KM
Kimra Morris
Colleague at Smartsheet
San Francisco, California, United States, United States
View →
TC
Tuong Chu
Colleague at Smartsheet
San Francisco Bay Area, United States
View →
RH
Rizky Hidayat
Colleague at Smartsheet
Jakarta, Indonesia, Indonesia
View →
Fani Andrianto
Colleague at Smartsheet
Riau, Indonesia, Indonesia
View →
GA
Georgina Araujo
Colleague at Smartsheet
San Jose, Costa Rica, Costa Rica
View →
SO
Sally-Ann O'Callaghan
Colleague at Smartsheet
United Kingdom, United Kingdom
View →
ZS
Zack Smith
Colleague at Smartsheet
Greater Seattle Area, United States
View →
SU
Shane Unger
Colleague at Smartsheet
Seattle, Washington, United States, United States
View →
BS
Black Shadow
Colleague at Smartsheet
Jakarta Metropolitan Area, Indonesia
View →
SS
Stalker Stalker
Colleague at Smartsheet
New York, New York, United States, United States
View →
KM
Kimra Morris
Colleague at Smartsheet
San Francisco, California, United States, United States
View →
TC
Tuong Chu
Colleague at Smartsheet
San Francisco Bay Area, United States
View →
RH
Rizky Hidayat
Colleague at Smartsheet
Jakarta, Indonesia, Indonesia
View →
2 education records
Eric C. education
Licentiate Degree, History
Tefl/Tesol, Teaching English As A Second Or Foreign Language/Esl Language Instructor, Certificate
Tefl Scotland Ltd.
FAQ
Frequently asked questions about Eric C.
Quick answers generated from the profile data available on this page.
What company does Eric C. work for?
Eric C. works for Smartsheet.
What is Eric C.'s role at Smartsheet?
Eric C. is listed as Sr. Manager, Global Partner Enablement Programs at Smartsheet.
Where is Eric C. based?
Eric C. is based in Edinburgh, Scotland, United Kingdom while working with Smartsheet.
What companies has Eric C. worked for?
Eric C. has worked for Smartsheet, Hunter Boot Ltd, Sykes, Language Campus, and Self Employed.
Who are Eric C.'s colleagues at Smartsheet?
Eric C.'s colleagues at Smartsheet include Fani Andrianto, Georgina Araujo, Sally-Ann O'Callaghan, Zack Smith, and Shane Unger.
How can I contact Eric C.?
You can use AeroLeads to view verified contact signals for Eric C. at Smartsheet, including work email, phone, and LinkedIn data when available.
What schools did Eric C. attend?
Eric C. holds Licentiate Degree, History from Universidad Nacional De Educación A Distancia - U.N.E.D..
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Eric C. you were looking for.
View similar profiles
