Eric C. Email & Phone Number

Pittsburgh, Pennsylvania, United States

Greater Pittsburgh Area

Performing field service and escalated end user support for administrative, transportation, facilities, and teachers across the entire district. Field service duties include level 2 software and hardware troubleshooting on all district deployed educational technologies. Responsibilities entail ordering parts from device vendors, executing device repairs on site to shorten service times, working with outside vendors to minimize classroom technology downtime, and assisting network administrators in building infrastructure maintenance and repair. Performed multi-tier support for 7,000+ district issued iPads for Staff and Students in the 1:1 device program. Collaborated with 14 team members, across three middle schools and seven elementary schools to ensure timely service of iPads.

Pittsburgh, Pennsylvania, United States

Provided remote technical assistance to all district faculty, staff, students and parents during the COVID19 Pandemic. Performed all daily morning operations tasks: taking attendance, checking key systems backups, systems operational status, responding to opened tickets, replying to voicemails, troubleshooting hardware and software issues with users over the phone. Coordinated with the onsite repair team to ensure individual safety in adherence to COVID Protocols for device repair/replacement.

Pittsburgh, Pennsylvania, United States

Performed triage and troubleshooting of customer iPhones, iPads, Apple Watches, HomePods, Apple TVs, AirTags, and other accessories. Followed strict security protocols when handling customer information. Used critical thinking skills and acquired knowledge via training and past experience to present options to customers. These options included repair, upgrade, or warranty services depending on the result of the troubleshooting I performed. Always maintained a high customer satisfaction score and exceeded expectations in sales goals set by management.

Greater Pittsburgh Area

Operated the student help desk at North Allegheny Senior High School. Provided hardware and software support to two grade levels totaling approximately 1,400 laptops. Filed technical support claims for damaged devices, scheduled on-site repair cases with the laptop vendors field service engineers, managed off-site repair cases with the vendors depot repair service, troubleshot and repaired software and hardware issues, kept inventory of device parts on site, ordered parts when needed, and handled student policy violations with building administration.

Greater Pittsburgh Area

Performed initial device configurations, inventory management and device tracking for Apple iPads and Windows laptops for the district’s student 1:1 device initiative. Deployed 500 Windows desktops to refresh the districts academic and administrative workstation infrastructure. Skills attained include: network troubleshooting, network infrastructure, computer hardware and software troubleshooting.

Greater Pittsburgh Area

Responsible for sorting student mail and packages. Duties included sorting incoming USPS Mail & USPS, FedEx, Amazon and UPS Parcels for destination in the correct student mailboxes. Staffing the mail office and ensuring oversized packages were delivered to students upon verification of identity.

Greater Pittsburgh Area

Performed inventory control management and ensured customer satisfaction. Administered and managed computer programs to research merchandise locations and find stock in a large warehouse facility. Operated transaction processing system to process debit and credit transactions while interacting with the customer.

Greater Pittsburgh Area

Collaborated with another Campus Coordinator within a network of Coordinators across the commonwealth to perform community outreach by contacting the voter base within Allegheny County. Operated a phone banking system to reach voters. Wrote weekly reports to report back to the general coordination committee. Canvased in public locations to collect signatures to ensure the candidates placement on the ballot for the 2014 Pennsylvania Gubernatorial Election.

Greater Pittsburgh Area

Maintained a clean and orderly kitchen while also executing culinary prep work such as making salads and plating food for large banquets and events. Managed industrial kitchen equipment. Employee of the month: April 2012.

Greater Pittsburgh Area

Operated a Müller Martini 1509/1990 collator stitcher trimmer on the production floor of a major print shop. Sorted and loaded printed materials in order, ensured quality and alignment of finished cuts, loaded shipment boxes and palletized customer orders for shipment.

Bachelor Of Science (B.S.), Information Technology, Gpa 3.67

Activities and Societies: Film Club, Vice President of the La Roche College Radio Station, ELRC. Director of Membership and Records, La.

Political Science, Gpa 3.49