Strategic leader for a team of 20 diverse and talented individuals spanning the functions of appraiser recruiting and onboarding, relationship management, marketing, communication, and business analytics.Determined strategic direction and implemented projects to improve relationships and engagement with over 7,000 independent real estate appraisers across the United States.Overhauled systemic algorithms and a statistical performance model to optimize order distribution and create more equitable opportunities for appraisers to receive work.Partnered closely with engineering, product, marketing and business unit teams to develop technology solutions that improved operational efficiency and vendor experience, including appraiser application and dashboard enhancements, modifications to the proprietary order management system, and modern residential valuation solutions.Led diversity & inclusion initiatives intended to create opportunities for new industry participants including the design of a new trainee appraiser management module in the proprietary order management system and a standardized capacity management model that allows new appraisers an opportunity to receive assignments while gradually working into a performance-based selection system and simultaneously minimizing organizational risk. Guided product marketing of Clear Capital and CubiCasa for diverse audiences including lenders, real estate agents, and appraisers. Developed print collateral and educational videos on appraisal modernization initiatives, including hybrid and desktop appraisals, wrote blogs and articles on industry topics, and assisted with copy review and edits for online and print advertisements. Networked and promoted Clear Capital at industry trade shows and conferences.Created dynamic QuickSight visualizations and dashboards to improve team efficiency in recruiting, processing appraiser panel applications, and responding to appraiser inquiries.

Designed and implemented a third-party pricing strategy for valuation services in order to materially reduce regulatory risk and manage costs. Cultivated close partnerships with internal and external stakeholders to execute and refine this initiative. Individual contributions were made in the areas of risk identification, strategy and policy development, analytics, financial modeling, pricing negotiations, project management, documentation, communication and training. Received a Service Conference Award by management nomination as a result of this project.Developed reporting and analytics capabilities for third-party oversight by evaluating and selecting the appropriate business intelligence platform, defining key performance indicators, sourcing data, and designing performance dashboards in Tableau, SAP Business Objects Lumira, and Microsoft Excel.Analyzed responses to national request for proposal (RFPs) from third party appraisal management companies interested in partnering with Wells Fargo. Identified top prospective vendors and evaluated operational processes, information technology systems, regulatory compliance, and oversight policies to determine viability and select final vendors and products for onboarding.Negotiated complex product and service contract terms with internal teams and external third-party vendors through the development of financial models and effective communication of risks and company objectives.

Quality Control Manager for residential/commercial valuations and environmental services. Developed third party oversight program including AMC performance management, contract negotiations, internal and external audit functions, appraiser panel development, reporting and analytics.

Develop and write valuation-based repurchase cases for GSEs to assist in loss recovery from non-performing mortgages.