Eric Carpio Email and Phone Number

• Responsible for maintaining the smooth operation in all departments of the hotel• Ensures guest satisfaction, resulting in positive online ratings and high ADR while running at 88% occupancy (2015).• Assists Human Resources Department in the hiring and training of new staff members • Implements all Standard Operating Procedures with staff members• Takes initiative during emergencies to protect the asset (ex: system crashes, guest injuries, employee injuries, etc.)

• Responsible for handling customers in a professional and courteous manner according to hotel procedures.• Resolves customer complaints and addresses any and all concerns • Assists customers in all inquiries in connection with hotel services, events, directions, local attractions• Organizes guest registration and room assignments, accommodating special requests whenever possible.