Eric Carrion Email and Phone Number

• Supported the CEO and Office of CEO Staff. Help resolve software and hardware issues, desktop and mobile technologies. • Customer Service Concierge, always present a professional image of the Executive IT team. Established procedures and develop innovative new solutions to problems.• Established and led global staff of 6 to reduce the cost of travel by 15%• Technologies supported include VPN, Citrix xenapp, Wireless networking, and networked/ local printers• Coordinated a quarterly ITathon for Executive IT staff to evaluate new tech.• Maintained a continuous Executive IT staff training schedule and established a training agenda.• Review/Uploads IT tips and tricks videos, and make new video suggestions.• Quarterly capability assessment of Executive IT staff.• Center of communications between OCEO and IT.• Advisor for OCEO new technologies and gadgets. • Support the end-user community, (including remote workers) and top-tier executives.• Utilized Logmein for remote control support.• Help resolve software and hardware issues, Laptop (HP, Dell and MAC) and mobile (Apple iPhone and iPads, Android, and Blackberry). • Led IMAC activities including new hire PC or Mac setup, reconfiguring cubicles and relocating equipment. • Followed established procedures and developed innovative new solutions to problems.• Configured and supported the office technology, including Windows XP, 8, And 10• Supported conference room technology, Tandberg video system, Mircrosoft Telepresents• Maintained in-office security system• Supported AV automation technology (Crestron, ElanG).• Provided technical support at events held in various locations I.E. Jackson Hole WY, and London England.• Responsible for password resets and terminations thru Active Directory.• Strived to be up-to-date with the latest software (predominantly Microsoft and Mac Platforms, Office365, SharePoint Online).• Always presented a professional image of the Corporate IT team.

• Managed the daily operations of a 6-person support desk.• Mentored and trained the support desk staff.• Center of communication between the support desk and field teams.• Handle problem management and escalation of issues to appropriate teams. • Corresponded with end-users through telephone, remote desktop access, or personally to administer first, second and third level support on desktop computer issues in the Citrix environment.• Responsible for troubleshooting and resolving hardware/software related issues.• Kept the customer and/or the alternate if requested, informed about the status of the Service Ticket.• Achieved service level commitments for problem and service request at an individual and team level for PC/LAN at all sites supported.• Technologies supported include Windows 7/XP, MS Office 2003, VPN, Wireless networking, iPhones, iPads, Blackberry, Droids, and networked/ local printers• Imaged PC’s using Ghost• Provided Active Directory/ Exchange 2007 support- Account creation, Security, Distribution Groups, Mailboxes, etc.

• Responsible for troubleshooting and resolving software related issues at the End-Users desk.• Kept the customer and/or the alternate, informed about the status of the Service Ticket.• Achieved service level commitments for problem and service request management at an individual and team level for PC/LAN and telecom at all sites supported.• Supported Windows 7/ XP and MS Office 2007• Performed network/local printer installs and support• Reset passwords in Active Directory• Imaged PC’s using Ghost

• Provided executive level support• Ensured SOX compliance • Corresponded to end-user through telephone, remote desktop access, or personally to administer second and third level support on desktop computer issues.• Managed high-profile clients and projects by maintaining professional demeanor and utilizing excellent communication skills.• In charge of replacing hard drives, memory, power supply kits, cables, and others as well as upgrading and installing OS, antivirus, and networking software.• Supported configuration and maintenance of various applications, such as MS Office, Citrix, Microsoft Exchange 2007, VPN, and Lotus Notes.